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Mirai, a Scopely company

Senior IT Support Specialist

Riyadh, Riyadh, Saudi Arabia

9 days ago
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Summary

Join our dynamic IT team in Riyadh, working closely with the IT Manager and Cyber Security Manager to support world-class gaming infrastructure and strengthen cybersecurity efforts. This role is critical to maintaining the stability, security, and efficiency of development workstations, game servers, cloud environments, and cutting-edge gaming hardware.

Requirements

  • Manage and maintain IT infrastructure, ensuring seamless game development, live services, and player experiences — including endpoint management through MDM solutions, proactive monitoring with RMM tools, and responsive troubleshooting support
  • Implement and manage devices using MDM and RMM tools such as Microsoft Intune and JAMF to ensure streamlined deployment, patching, compliance, and visibility
  • Provide hands-on technical support to developers, artists, and designers to minimize downtime in game production
  • Troubleshoot and resolve complex technical issues across systems, networks, and devices with a strong focus on critical thinking and root cause analysis
  • Diagnose and optimize network performance issues including latency, VLAN configuration, and SaaS tool access — especially critical for multiplayer gaming, cloud streaming, and real-time collaboration
  • Deploy and maintain high-performance gaming workstations, VR/AR setups, and motion capture hardware
  • Manage development kits (DevKits) for consoles and emerging platforms
  • Assist in the deployment and management of cybersecurity tools across endpoints and infrastructure, supporting cyber hygiene and protection initiatives
  • Work under the Cyber Security Manager to enforce security protocols for development pipelines, backend systems, and multiplayer game servers
  • Assist in securing multiplayer environments, preventing exploits, and mitigating DDoS threats
  • Implement and maintain firewalls, secure access controls, endpoint security solutions, and data protection policies
  • Support compliance with ISO 27001, NIST, GDPR, and other security best practices
  • Participate in security audits, vulnerability assessments, and incident response processes
  • Plan and execute IT upgrades, infrastructure expansions, and cloud migrations
  • Evaluate and integrate cutting-edge gaming hardware, AI-powered tools, and high-performance computing platforms
  • Ensure secure, reliable access for remote and hybrid developers through modern authentication and VPN solutions
  • Work with third-party vendors and hardware partners to keep our tech stack competitive and future-ready

Qualifications & Skills:

  • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field
  • 5+ years of experience in IT support, systems administration, or network security (experience in the gaming or tech industry is a strong plus)
  • Proficiency with Windows, Linux, and MacOS environments, and an understanding of game development workflows and needs
  • Strong knowledge on Google Workspace and Microsoft 365
  • Demonstrated experience with MDM (e.g., InTune, JAMF) and RMM platforms for endpoint deployment and management
  • Strong networking knowledge, including VLANs, firewalls, low-latency optimization, and cloud/SaaS infrastructure
  • Familiarity with DevKits, high-end GPUs, VR/AR setups, and motion capture equipment
  • Experience supporting cybersecurity initiatives and deploying endpoint protection or anti-cheat tools
  • Relevant certifications such as CCNA, CompTIA Security+, CISSP, or ITIL are a plus
  • Passion for gaming, esports, and emerging technologies in interactive entertainment


Benefits

  • VIP Medical insurance(employee, his parents, spouse, kids)
  • Kids Education allowance
  • Gym allownces

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