Check similar jobs, what people also searched, or create a job alert for Senior IT Support Specialist jobs in Riyadh, Riyadh, Saudi Arabia
Mirai, a Scopely company
Senior IT Support Specialist
Riyadh, Riyadh, Saudi Arabia
9 days ago
Save Job
Summary
Join our dynamic IT team in Riyadh, working closely with the IT Manager and Cyber Security Manager to support world-class gaming infrastructure and strengthen cybersecurity efforts. This role is critical to maintaining the stability, security, and efficiency of development workstations, game servers, cloud environments, and cutting-edge gaming hardware.
Requirements
Manage and maintain IT infrastructure, ensuring seamless game development, live services, and player experiences — including endpoint management through MDM solutions, proactive monitoring with RMM tools, and responsive troubleshooting support
Implement and manage devices using MDM and RMM tools such as Microsoft Intune and JAMF to ensure streamlined deployment, patching, compliance, and visibility
Provide hands-on technical support to developers, artists, and designers to minimize downtime in game production
Troubleshoot and resolve complex technical issues across systems, networks, and devices with a strong focus on critical thinking and root cause analysis
Diagnose and optimize network performance issues including latency, VLAN configuration, and SaaS tool access — especially critical for multiplayer gaming, cloud streaming, and real-time collaboration
Deploy and maintain high-performance gaming workstations, VR/AR setups, and motion capture hardware
Manage development kits (DevKits) for consoles and emerging platforms
Assist in the deployment and management of cybersecurity tools across endpoints and infrastructure, supporting cyber hygiene and protection initiatives
Work under the Cyber Security Manager to enforce security protocols for development pipelines, backend systems, and multiplayer game servers
Assist in securing multiplayer environments, preventing exploits, and mitigating DDoS threats
Implement and maintain firewalls, secure access controls, endpoint security solutions, and data protection policies
Support compliance with ISO 27001, NIST, GDPR, and other security best practices
Participate in security audits, vulnerability assessments, and incident response processes
Plan and execute IT upgrades, infrastructure expansions, and cloud migrations
Evaluate and integrate cutting-edge gaming hardware, AI-powered tools, and high-performance computing platforms
Ensure secure, reliable access for remote and hybrid developers through modern authentication and VPN solutions
Work with third-party vendors and hardware partners to keep our tech stack competitive and future-ready
Qualifications & Skills:
Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field
5+ years of experience in IT support, systems administration, or network security (experience in the gaming or tech industry is a strong plus)
Proficiency with Windows, Linux, and MacOS environments, and an understanding of game development workflows and needs
Strong knowledge on Google Workspace and Microsoft 365
Demonstrated experience with MDM (e.g., InTune, JAMF) and RMM platforms for endpoint deployment and management
Strong networking knowledge, including VLANs, firewalls, low-latency optimization, and cloud/SaaS infrastructure
Familiarity with DevKits, high-end GPUs, VR/AR setups, and motion capture equipment
Experience supporting cybersecurity initiatives and deploying endpoint protection or anti-cheat tools
Relevant certifications such as CCNA, CompTIA Security+, CISSP, or ITIL are a plus
Passion for gaming, esports, and emerging technologies in interactive entertainment
Benefits
VIP Medical insurance(employee, his parents, spouse, kids)
Kids Education allowance
Gym allownces
How strong is your resume?
Upload your resume and get feedback from our expert to help land this job
How strong is your resume?
Upload your resume and get feedback from our expert to help land this job