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Job Description

Sr. ServiceNow Developer - ITSM + ITOM (BGC Required)

Scope Details

Sr. ServiceNow Developer - ITSM + ITOM

Must Have:

- ServiceNow certified system administrator

- ServiceNow SME in core platform, ITSM & ITOM

Nice to Have

- Certified Application Developer - ServiceNow (CAD)

- Experience working with Government / DoD or in the Energy sector.

Initial key focus areas in which the DT Services team expects to support during this program are listed below.

● ServiceNow CMDB Health

o Analyze the CMDB/AMDB, document findings and improvement opportunities

o Document recommendations in agile story format as input to Customer backlog

o Support remediation activities in alignment with best practices

● Forescout integration

o Prepare ServiceNow CMDB/AMDB for integration with Forescout eyeExtend module

o Install, Forescout eyeExtend and configure to continuously maintain the CMDB/AMDB

● Client Device Order Management

o Assess and remediate as needed the current state of the ServiceNow ITSM module to ensure system prerequisites are fit for purpose

o Implement the client device order components (request form, catalog) and workflow for approval and CMDB/AMDB reconciliation

Assume advisory role to the project team as a ServiceNow developer and SME in ITSM & ITOM.

o Responsible for the configuration and customization of the technical solution tasks and activities driven by the prioritized agile/scrum stories defined for each sprint

o Develops and configures various areas of the solution’s technical architecture. This includes Service Portal/Employee Center, Service Catalog, Request, Change, Asset Management, Configuration Management (CMDB), and integrations

o Design, develop, and configure workflows, forms, scripts, and screen tailoring, workflow administration, report setup, data imports, custom scripting, and third-party software integrations underlying logic leveraging ServiceNow development best practices and coding standards

o Design technical solutions to address complex requirements, evaluating alternate solutions, identifying the best option, and implementing the solution?