Primary responsibility is to build and maintain strong client relationships while ensuring the agency meets client staffing needs. POC will act as the main point of contact, understanding client requirements, managing their accounts, and ensuring timely and accurate updates on staffing needs. Additionally, they may be involved in sales efforts, contract negotiations, and identifying opportunities for additional business.

Key Responsibilities:

Client Relationship Management:

• Serving as the primary point of contact for clients.
• Building and maintaining strong, long-term client relationships.
• Understanding client needs and expectations.

Account Management:

• Overseeing client accounts, ensuring satisfaction, and driving business growth.
• Managing contracts, negotiating terms, and ensuring timely and accurate updates.
• Monitoring client spending, explaining costs, and negotiating new terms.
• Tracking and forecasting key account metrics.
• Resolving client issues and concerns.

Sales and Business Development:

• Identifying and developing new business opportunities.
• Proactively seeking new leads and expanding existing accounts.
• Presenting staffing solutions and building relationships with client hiring managers.

Staffing Coordination:

• Collaborating with recruiting teams to fill staffing needs.
• Ensuring timely and accurate candidate submissions and placements.
• Providing regular updates to clients on candidate availability and placements.

Communication and Reporting:

• Communicating effectively with clients, internal teams, and candidates.
• Preparing and presenting sales and progress reports.
• Maintaining accurate records of client interactions and account notes.

Additional Responsibilities:

• Training junior employees on account management.
• Monitoring and analyzing how clients use the agency's services.
• Staying up-to-date on industry trends and competitor activities.

Key Skills:

• Strong Communication and Interpersonal Skills: Excellent communication skills are crucial for building and maintaining client relationships and communicating effectively with internal teams.
• Negotiation Skills: Ability to negotiate contract terms and resolve client issues.
• Problem-Solving Skills: Identifying and resolving client issues and ensuring client satisfaction.
• Organizational and Time Management Skills: Managing multiple accounts and priorities effectively.
• Sales and Business Development Skills: Identifying and developing new business opportunities.
• Customer Service Skills: Providing excellent customer service and ensuring client satisfaction.

Qualifications:

• Bachelor's degree
• Proven experience within the staffing industry.
• Strong understanding of staffing processes and solutions.
• Experience in managing multiple accounts and prioritizing tasks.