Job Title: Senior Implementation Trainer – Workforce Management

Location: Remote (Preference for candidates in EST time zone)

Job Type: Contract (6 months)

Hours: 20–40 hours/week (No weekends or overtime expected)

Shift: 8 AM – 5 PM EST (1-hour lunch)

Job Summary:

We are seeking a Senior Implementation Trainer with strong experience in Workforce Management (WFM) systems to deliver high-quality, virtual training sessions. This role plays a critical part in enabling internal teams and partners to effectively configure and implement WFM solutions that align with client business needs. The ideal candidate brings a mix of hands-on training expertise and implementation experience in a SaaS or technical environment.

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Key Responsibilities:

• Deliver virtual, instructor-led training sessions for internal teams and partners using MS Teams or Zoom.

• Provide training during 2 weeks per month; focus on preparation and administrative work during the remaining time.

• Achieve and maintain course certifications and stay updated on product enhancements and industry trends.

• Address participant questions and provide expert guidance to ensure training effectiveness and satisfaction.

• Collaborate with cross-functional teams to align training initiatives with implementation goals.

• Continuously enhance training materials and methodologies for greater impact.

• Take on special projects as needed and remain adaptable to shifting priorities.

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Qualifications:

• 3–5 years of experience delivering virtual SaaS or technical product training, preferably in HR, WFM, or operations platforms.

• Hands-on experience training or implementing a workforce management system (e.g., as a trainer, implementer, or power user).

• Strong presentation and facilitation skills, with the ability to simplify complex topics.

• Excellent organizational, communication, and relationship-building skills.

• Ability to work independently while managing multiple tasks and deadlines.

• Proficient with MS Teams, Zoom, and presentation tools such as PowerPoint.

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Preferred Qualifications (Nice to Have):

• Previous experience as a client-side user or trainer of WFM software.

• Background in SaaS implementation or change enablement.

• Familiarity with training content tools (e.g., Canva, LMS platforms).

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Why Join Us:

• Flexible, remote schedule

• Collaborative, process-driven team environment

• Opportunity to influence user success and adoption through impactful training

• Exposure to modern tools and methodologies in a growing organization