Position Title : Health Coach (Spanish)

Department :Clinical Outcome

Work Location : Sacramento, CA

Annual Pay Range : $24-$28 per hour

Our Company

Founded in 2010, iHealth Labs is dedicated to empowering people to live healthier lives. The company is a leading provider of cloud-connected medical devices, personal health care devices, and home-based tests and is at the forefront of the digital health revolution.

In November 2021, iHealth's COVID-19 Antigen Rapid Test received Emergency Use Authorization from the U.S. Food and Drug Administration for over-the-counter sales. Since then, iHealth has become a key supplier of at-home COVID tests to the federal government, state governments, nonprofits, and individual consumers.

iHealth Labs is a leader in digital health solutions, with a mission to revolutionize the healthcare industry by making quality health management accessible and affordable for all.

Summary

Health coaching can potentially address several of the barriers to evidence based care including: limited access to care, poor coordination of care, distrust of and lack of engagement with the healthcare system, missed appointments, inadequate adherence to treatment, and poor patient-provider communication.

The iHealth Certified Health Coach will work closely with a Dietitian and Clinical Assistant in a fast-paced, technology-driven environment to provide patients with high-quality care regarding Hypertension, Hypotension, Diabetes, Pre-Diabetes, and Obesity. This position will be part of a wider-scope endeavor to test the feasibility and potential impacts of a health coach-facilitated and coordinated care plan.

The individual will receive extensive training at the beginning of employment to gain the knowledge and skills needed to work with patients in an individualized manner. The Health Coach will review patient records, gather relevant patient data, meet with referred and enrolled patients, and provide basic health education regarding diet and vitals to support the implementation of the recommendations accepted by the primary care clinician. The Health coach will consult with the Dietitian, Clinical Assistant, and contracted Primary Care Provider regularly, and act as a representative of the care team when following up with patients.

Job Duties

• Conduct comprehensive health assessments by reviewing vitals (e.g., blood pressure, glucose, weight trends), food diaries, and routine care plan screening tools.
• Deliver patient-centered coaching virtually and onsite using motivational interviewing and evidence-based practices aligned with iHealth’s Care Standards and national guidelines (AHA, ADA).
• Support patients in setting and achieving lifestyle and medical goals related to chronic conditions such as Hypertension, Diabetes, Prediabetes, and Obesity.
• Monitor patient data and trends regularly, providing timely education and interventions to promote clinical stability and improved health outcomes.
• Address barriers to progress by problem-solving with patients during and between visits, offering guidance and motivational support.
• Ensure equitable care access by reaching out to patients with limited technology skills via phone or alternative methods.
• Escalate complex nutrition or medical needs to Registered Dietitians or providers when appropriate, following up on interventions by other clinicians to ensure patient adherence.
• Mentor junior health coaches through regular audits, feedback, and administrative oversight, including timecards and PTO/reimbursement requests. Caseload adjusted accordingly (75-patient reduction per mentee, up to 5 mentees).
• Contribute to training, onboarding, and skill development of new team members.
• Assist with program development and improvement efforts to enhance care delivery and team operations.
• May create educational content (e.g., handouts, videos, or articles) to support patient learning and engagement.
• Collaborate with the Clinical Assistant team on patient onboarding, scheduling, data entry, and re-engagement efforts as needed.
• Uphold ethical standards, build trust with patients and colleagues, and take initiative to resolve issues with a patient-first mindset.
• Perform other duties as assigned by leadership.
  
  

Qualifications

• Bachelor’s degree in Health Sciences, Nutrition, or a related discipline OR an AA with at least 3 years of experience providing health and wellness counseling, goal-setting, and motivational interviewing
• Nationally recognized board certification is preferred (NBC-HWC).
• Language proficiency in Spanish is a plus
• Organized, proactive, and highly driven to manage time effectively in a fast-paced, dynamic work environment
• Familiarity with Google suite including drive, calendar, docs, slides, and sheets
  
  

Benefits

• Medical, Dental, Vision, Life Insurance, and 401K
• Paid Time Off, Federal Holidays, and Family Leave
• Annual Performance-Based Bonuses
• Continuing Education Reimbursement
  
  

Equal Opportunity Statement

iHealth Labs is committed to diversity in its workforce and is proud to be an equal opportunity employer. iHealth Labs considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. iHealthLabs is an Affirmative Action and Equal Opportunity Employer.

Please reference below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf