Job Description

Assist in technical aspects of implementation of Service Management and Service Integration and Management solutions for our existing and prospective clients. The role requires thorough knowledge of tools and technologies used within the platform/engagement. Includes ITSM, ITFM, ITBM, LMS, ESM Catalog, ESM Portal, the entire ServiceNow portfolio, EAF, etc.

Job Description - Grade Specific

Own the strategy, planning, and innovation of the responsible system(s) within the integrated ESM ecosystemPrepares all technology related client facing and internal deliverables Assists IT leaders in working with cross-functional partners to define customer journeys and digital workflow needs

Skills (competencies)

Verbal Communication