About Apexon: Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies - in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences - to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients' toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents. We enable #HumanFirstDIGITAL Role Description: The Senior Enterprise Architect will be responsible for evaluating and enhancing the organization's change, configuration, and release management practices. This role is essential in identifying process gaps, improving ServiceNow implementations, and ensuring adherence to ITIL standards. The successful candidate will develop and execute a roadmap for modernization and transformation in alignment with corporate and IT strategies. You'll be responsible for (Responsibilities): * Analyze current change, configuration, and release management processes. * Identify inefficiencies, risks, and improvement opportunities. * Evaluate and enhance current ServiceNow usage to streamline workflows. * Develop and implement a strategic roadmap for process improvements. * Ensure process alignment with ITIL best practices and corporate objectives. * Establish governance for the change process with a focus on risk management and minimal disruption. * Collaborate across technical and business teams to integrate configuration management with change processes. * Introduce controls for change tracking, documentation, testing, and approval workflows. Required Qualifications *

Minimum of 7 years of progressive experience leading change, configuration, and release management in an IT environment. * Deep expertise in ITIL best practices (Certification preferred). * Proven experience with ServiceNow analysis and improvement. * Strong background in change management policy and governance. * Demonstrated ability to lead modernization and transformation initiatives. * Excellent analytical and problem-solving skills. You'll have (Qualification & Experience): * Bachelor's Degree in related field is required. Don't worry if you don't check all the boxes; we'd still love to hear from you. Our Commitment to Diversity & Inclusion: Did you know that Apexon has been Certified by Great Place To Work, the global authority on workplace culture, in each of the three regions in which it operates: USA (for the fourth time in 2023), India (seven consecutive certifications as of 2023), and the UK. Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. You can read about our Job Applicant Privacy policy here Job Applicant Privacy Policy (apexon.com) Our Perks and Benefits: Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones. As an Apexon Associate, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance. We also offer: * Health Insurance with Dental & Vision * 401K Plan * Life Insurance, STD & LTD * Paid Vacations & Holidays * Paid Parental Leave * FSA Dependent & Limited Purpose care * Learning & Development