Company Description

Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to

providing exceptional, culturally inclusive services that enhance the well-being of older adults. With a strong reputation for excellence in long-term care, community programs, and aging-in-place initiatives, Yee Hong is committed to supporting seniors in living with dignity, independence, and the best possible quality of life. At the core of its mission is a focus on compassionate, person-centered care tailored to the unique needs of diverse communities.

Yee Hong is one of the foremost providers of culturally appropriate senior care in the country, delivering high-quality resident experience and care to Chinese and other Asian seniors since 1994. The organization operates 805 long-term care beds and 308 seniors’ apartment units, with an additional 224 long-term care beds opening in a new home by June 2026. In addition, Yee Hong offers four campuses of managed care, a hospice residence, and a wide range of community-based senior and caregiver support services. Through this comprehensive network, the organization serves more than 15,000 individuals annually across the Greater Toronto Area.

Core Function:

Reporting to the Chief Executive Officer, the Sr, Director of Quality Performance and Practice plays a key leadership role in driving continuous quality improvement, ensuring client safety, and advancing outcome evaluations across the organization. This role is pivotal in fostering evidence-based practices, guiding staff, and supporting senior management in quality improvement initiatives.

Key Responsibilities:

1. Collaborate with the Senior Leadership Team to:

• Lead and/or participate in quality improvement, planning, and implementation of corporate initiatives
• Monitor progression and outcomes of quality improvement projects to ensure completion and make recommendations
• Facilitate alignment of quality improvement activities with strategic priorities
• Develop/maintain the corporate performance report and enterprise risk reporting with support from the lines of business owners
• Develop/identify key performance indicators according to internal and external reporting requirements
• Lead accreditation process
• Standardize and scale operational processes organization wide

2. Quality improvement and Risk Management

• Chair the Corporate Quality Council and Nursing Advisory Council
• Staff support to the (Board) Quality Committee and collaborate with colleagues to prepare educational materials according to the work plan
• Chair or participate in other committees as assigned
• Retrieve current data from source to prepare the quarterly Report of Quality Improvement Report (roqi) template
• Collaborate with divisional teams to complete the divisional roqi reports, then prepare the corporate RQI report for the Corporate Quality Council, Senior Leadership Team and the Board
• Collaborate with divisional teams to complete the annual quality improvement plans, client safety plan, resident and family satisfaction surveys and summary reports
• Develop/maintain the quality improvement and client safety policies in the Administrative Policy Manual, support other policies development or revisions as appropriate
• Support the divisional teams to provide education on quality improvement and client safety to staff, residents, and families

3. Lead engagement with Family Councils to support compliance, communication, and quality improvement

• Support and guide Family Councils in alignment with legislation
• Share quality and performance data to inform discussions and decisions
• Respond to concerns and integrate feedback into improvement plans
• Produce education on care standards and organizational practices

4. Data management, decision support and performance

• Collect, analyze, and disseminate data and information to meet regulatory and legislative requirements and organizational needs, e.g. Corporate performance reports, wait time, utilization, and outcome measurement reports, etc.
• Ensure consistent standards in data management across all Yee Hong divisions
• Provide analytical support to planning, operational decision making, system improvement and operation evaluation
• Promote understanding and use of data collection tools, prepare/design new tools as appropriate
• Oversee the incident reporting, analysis and implement regular reporting and monitoring
• Support enterprise risk management
• Collaborate with senior leadership in advancing the corporate information management strategy and enable integration of key data source/databases for improved reporting

Qualifications:

• University degree and professional designation in a regulatory health care discipline
• Academic preparation in health informatics and decision support or equivalent
• Experience in leading and managing quality improvement, client safety initiatives and complex projects
• Experience in healthcare management, operations, and successful implementation of quality improvement projects
• Knowledge of healthcare system, applicable legislations, and program evaluation methodology
• Knowledge and skills in completing quality improvement plans, client safety reports, key performance indicators, enterprise risk registers and making recommendations
• Excellent data management skills including data collection, maintenance, monitoring, analysis, evaluation, and reporting
• Excellent computer skills including strong knowledge of PowerPoint, excel and word processing
• Demonstrated abilities to work independently and effectively in collaborative work-teams and cross functional reporting relationships
• Excellent interpersonal, communication, coordination, time management and presentation skills, self-motivated and able to follow through initiatives effectively and efficiently until completion
• Experience in managing incident reporting system and risk management
• Satisfactory Police Reference Check (with vulnerable sector screen) result
• Proficient in various health information systems such as PointClickCare, Alayacare, InfoAnyWhere and other provincial systems.
• Able to lead Accreditation process.
• Knowledgeable in long-term care mandatory assessment tools and reporting such as RAI-MDS 2.0, LTCF transition, CCRS, IRRS, etc.
• Experience with supporting Board of Director committees is an asset
• Superior change management, communication, and transformation skills.
• Able to facilitate large group discussions effectively.
• Keep up to date on leading and evidence informed best practices.
• Knowledge in procurement practices and contract management
• Experience with Ministry of Long-Term Care Inspection processes and compliance reporting requirements
• Knowledgeable with community-based practices and programming and relevant legislation

Interested applicants may apply directly online at https://www.yeehong.com/centre/careers/

Our people are our greatest strength and the core of our success. We invest in our employees' wellbeing and support their ongoing learning and development. We offer:

• Competitive total compensation package
• Multi-employer pension plan
• Professional development opportunities
• Ongoing learning and development
• Employee education assistance program
• Award winning corporate culture
• Safe, inclusive and supportive work environment

Yee Hong is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the bona-fide requirements for the open position. If contacted for this employment opportunity, please advise if you require any accommodation.

Successful applicants must provide a recent satisfactory vulnerable sector police reference check and medical clearance certificate.