Job Description

The Customer Success Services (CSS) organization consists of a diverse, highly skilled, and specialized team Advanced Services Engineers (ASE) who bring deep technical expertise in the entire Oracle Product and technology set. As integral part of a global Organization, the ASE will be working within an international environment and contribute to global technology driven initiatives or innovation programs for continuous service improvements. Regular training is available and required to maintain an up to date knowledge of latest developments of Oracle products and services.

For this position, we look for an experienced, talented, and self-motivated Advanced Services Engineers to work with customers across the world.

Working as a Database Specialist this position is part of the CSS Expertise Center Delivery organization. The role is focused on Database support for Oracle Database product running on various platforms, Oracle or non-Oracle, including Oracle Engineered Systems Platforms but also in SPARC platforms, and on Cloud Infrastructure (OCI) or Cloud at Customer (ExaCC) deployments.

Responsibilities

What You’ll Do - Be the vital piece of the puzzle that connects us to the millions of businesses that need our help to evolve.

• Provide and implement performance and tuning recommendations for all components of the Exadata machine.
• Perform Exadata storage servers upgrades and patching.
• Exposure to Cloud technologies like Oracle Cloud Infrastructure (OCI), ExaCS & ExaCC will be an added advantage.
• Understanding of Luns, Cell Disk, and Grid disk.
• Implementation experience of exadata features.
• Understanding of CELLCLI and DCLI.
• Performance tuning of Exadata component.
• Troubleshooting experience in Exadata components.
• Installation and configuration of OEM with Exadata
  
  
  

Required Skills/ Experience

What You’ll Bring Your enthusiasm, knowledge, and customer-oriented. We also look for:

• Extensive knowledge and solid troubleshooting experience in all areas of Oracle database technology.
• Advanced level skills in RAC, ASM, Performance tuning, HA, Backup and Recovery
• Experience in database upgrades, migrations, installations and patching
• Ability to quickly grasp complex technical issues
• Hands-on with Oracle Database migration/upgrade using different methodologies Data Pump & RMAN Transportable Tablespaces.
• Hands-on database performance troubleshooting skills.
• DB Performance tuning skills are must.
• Experience with Perl, Unix Shell Scripting, and Python for custom monitoring and automation
• Knowledge and experience in administration of engineered system products like Exadata and ZDLRA
• Experience in Engineered system Maximum Availability Architecture
• Clear understanding of Exadata features like Flash cache, Storage Index, HCC and IORM
• Understanding Engineered system Health Check
• Exadata Full stack patching and Upgrade
• Thorough understanding of Oracle Database Architecture including the latest version of Oracle 11g, 12c & 19c.
• Solid troubleshooting experience in areas such as RAC, ASM, Exadata, Performance tuning, Data Guard (Physical and Logical), DG Broker.
• Experience in handling complex database recovery scenarios.
• Troubleshooting various installation and patching issues.
• Exadata bundle patching includes Storage cell, DB server, PDUs and network switches
• RDBMS and GRID patching experience
• Hands on experience in Exadata patching experience.
  
  
  

PERSONAL COMPETENCIES:

• Excellent analytical skills and systematic practical orientation
• Self-motivated and resourceful, self-education attitude
• Distinct receptiveness to technical innovations
• Strong communication skills in English verbal and in writing
• Good presentation and documentation skills
• Work as a team-player and demonstrate own initiative
• Ability to work unperturbed under pressure in escalated situations
• Effective communication with appropriate hierarchy levels
• Demonstrate ownership of complex (escalated) issues or problems
• Ability to travel on regular basis
• Ability to work in Standby basis (24x7), or scheduled out of hours operations
  
  
  

PROFESSIONAL QUALIFICATIONS:

• University Degree or comparable education/professional experience
• Previous work experience in a Support, Consulting, IT Operations or Administration organization would be ideal
• Oracle Certified Associate and/or Professional qualification will be an advantage
  
  
  

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.