Manage day-to-day administration of network firewalls, VPNs, IDS/IPS, and proxy systems.
Add, modify, and validate firewall, VPN, IDS/IPS, and proxy policies and rules based on customer requirements.
Troubleshoot and resolve complex issues related to network security devices and technologies.
Coordinate the deployment and rebuild of firewall and proxy infrastructure as needed.
Provide 24x7 on-call support on a rotational basis.
Leverage automation and scripting tools to streamline and scale security operations.
Maintain and update incident, request, and change records as per ITIL processes.
Participate in problem management and root cause analysis (RCA) activities to ensure long-term resolution of recurring issues.
Collaborate with teams to improve the security posture and implement best practices.
Required Qualifications & Experience:
Bachelor’s degree in Engineering, Computer Science, or a related field.
Strong hands-on experience with enterprise-grade firewalls (e.g., Check Point, Fortinet, Palo Alto Networks) – proficiency in at least two is required.
Proficient in proxy policy management using tools like Zscaler and Forcepoint.
Experience with cloud-based Web Application Firewalls (WAF) like Imperva, Akamai, F5, or Fortinet – expertise in at least two is preferred.
Experience using centralized management platforms like Provider-1 and/or Panorama.
Demonstrated ability to troubleshoot complex network environments and resolve issues independently.
Familiarity with automation and scripting for operational efficiency is a plus.