Description

SENIOR COMPUTER NETWORK TECH/IT Support Technician (Bargaining Unit: SEIU/1199) Pay Grade H $28.3006

External Posting Open Until Filled

Hours: Full-Time, Minimum of 7.50 hours per day. Must be able to work flexible and/or additional hours as mandated by library operational needs.

Cleveland Public Library strives to be the driving force behind a powerful culture of learning that will inspire Clevelanders from all walks of life to continually learn, share, and seek out new knowledge

The successful applicant will be a self-directed professional with a strong work ethic, a collaborative work style, and the skill set to thrive in a welcoming service environment for patrons and staff.

JOB SUMMARY: This position provides and maintains technical support of Cleveland Public Library.

Job Requirements

Education: ▪ Associate degree in computer science, electronic technology/engineering is required. ▪ Bachelor’s degree is preferred.

Experience:

• Five years’ experience in the following areas required: analyzing and resolving computer hardware problems; network troubleshooting.
• Minimum of three years’ experience in the following areas is required: a. MS Windows Active Directory including Forests, domain controllers and the use of management tools for objects such as users and computers. b. Network PC and domain-level management.
  
  

Technical Expertise

• Knowledge of and experience with Hypervisors for virtual server creation management.
• Knowledge of imaging software methods such as Windows Deployment Tools
• Experience with current computing practices, standards, and equipment is required.
• Experience with router commands is preferred.
• Experience with Microsoft Office 365 is required.
• Experience working with all levels within an organization is required.
• Experience in public library, public-sector, and a union environment is preferred.
• Proficiency in MS Office or similar software is required. Relevant business management systems such as general ledger, HRIS, etc. Munis experience preferred.
  
  

Certifications: Active CompTia A+ and Microsoft Azure Fundamental certification strongly preferred. If candidate/employee does not possess certifications upon appointment, certifications must be obtained within one year of employment and maintained. Driver License: Required Other License: NA

ESSENTIAL DUTIES AND RESPONSIBILITIES: Evaluation of this position is based primarily on performance of the following essential functions, which include, but are not limited to:

• Installs, tests, images, configures, and troubleshoots hardware and software applications and equipment on networked systems.
• Creates and maintains Active Directory domain user and computer accounts.
• Creates and modifies Windows group policies.
• Creates and maintains Windows virtual machines.
• Conducts remote troubleshooting, maintenance and deployment of software applications.
• Installs cabling and wiring for system computers, servers and networks, and peripheral equipment.
• Troubleshoots and resolves system hardware, software, and communications problems including coordinating with vendors.
• Provides staff with technical support related to the use of desktop computers, laptops, tablets, including but not limited to, hardware, software, and peripheral equipment such as printers, scanners, etc.
• Provides information regarding the use and functionality of hardware and software.
• Recommends changes to improve and optimize computer and network functionality.
• Performs network administration duties including monitoring and adding applications, users and devices, modifying user profiles, monitoring storage utilization, and documenting network changes and revisions.
• Administers system-level security procedures including establishing and maintaining user accounts, assigning file permissions, and administering password and account policies.
• Inventories new equipment and maintains data in the fixed assets system.
• Logs problems in help desk software to monitor and resolve issues.
• Performs work after hours and on weekends as needed.
• Performs other duties as assigned.
  
  

External Posting Open Until Filled