We are seeking a diligent and detail-oriented Senior Collections Associate to join our Collections team. In this role, you will be responsible for managing and resolving overdue accounts, ensuring timely payments, and maintaining positive relationships with clients. The ideal candidate will have strong communication skills, persistence, and the ability to work both independently and collaboratively in a fast-paced environment.

Key Responsibilities:

• Contact customers via phone, email, or face-to-face meetings to collect outstanding payments.
• Monitor accounts to identify overdue payments and proactively follow up.
• Negotiate payment plans and ensure adherence to agreements.
• Update customer accounts and maintain accurate records of collection activity in the system.
• Work closely with internal teams to resolve disputes or discrepancies.
• Perform account/payment reconciliations
• Escalate unresolved accounts to Collections Supervisor or Head of Collections.
• Generate and analyze aging reports and provide updates to management.
• Maintain compliance with all company policies and applicable laws related to debt collection.
• Submit of file police/barangay blottering if needed

Qualifications:

• At least 2 years of experience in Collections, accounts receivable, or a related field.
• Willing to report daily to San Juan, Manila office
• Willing to report 6 days a week (Saturday as work from home)
• Strong negotiation and communication skills.
• Familiarity with billing and collection systems.
• Ability to handle sensitive financial information with integrity and confidentiality.
• Detail-oriented with excellent organizational and time management abilities.
• Proficient in Microsoft Office Suite or Google Workspace (e.g. Excel, Google Sheets)