Job Summary

We are looking for an experienced IT Professional who has sound cloud knowledge of Azure, VDI and Security, Networking. The successful candidate should have a wealth of knowledge spanning various technologies and be able to use these skills to troubleshoot Cloud infrastructure and networking problems whilst ensuring that we are continuing to provide 5 star service to our user and our customers.

Main duties of the job

Technical Management & Delivery

Responsible for overall systems management and technical planning, technology roadmaps projects and tasks.

Collaborate with IT leadership to define the long-term infrastructure strategy including cloud adoption hybrid solutions enhance security and disaster recovery planning.

Develop and maintain documentation for infrastructure configurations and standards.

Project handovers to service delivery.

Implementing new technologies

Service Team Management & Training

Work closely with other teams to ensure cohesive and efficient infrastructure solutions, communicating any technical issues project updates and recommendations to both technical and non-technical stakeholders.

Provide technical support and mentoring to junior engineers and other team members

Infrastructure Improvements evolving our environment

Collaborate with IT leadership to define the long-term infrastructure strategy including cloud adoption hybrid solutions security and disaster recovery planning.

Evaluate new technologies and recommend solutions that enhance performance reliability and cost-effectiveness.

Develop and maintain documentation for infrastructure configurations and standards.

Cyber Security experience knowledge.

About Us

Mastercall Healthcare is an award winning social enterprise organisation providing NHS services accredited by the Social Enterprise Mark.

With over 28 years experience as an innovative high performing organisation we are passionate about providing the very best patient care at the very best place for the patient.

We have completely transformed digital delivery at Mastercall Healthcare over the last 10 years. We have sourced new technology to enhance patient care, harnessing technology to support our award-winning clinical team and advanced digital maturity

We believe in growing your own and developing talent and already have an incredible Digital Technology Services team that have been with us in shaping this journey of transformation but now is the time to further enhance the skillset in our team by adding a new role of Senior Cloud Infrastructure Engineer.

At Mastercall we welcome applicants from diverse cross section of society who will uphold our culture and ethos as we embark on our future opportunities and continue our transformation journey.

Benefits

Flexible working hours

Hybrid working

Living Wage Employer

NHS Pension Scheme

NHS Blue light card / discount scheme

Career development

Generous holiday entitlement, long service enhancements and the option to purchase additional l eave

Wellbeing schemes

Date posted

05 March 2025

Pay scheme

Other

Salary

£60 a year up to £60,000 a year depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

B0540-25-0006

Job locations

International House

Pepper Road

Stockport

SK7 5BW

Job Description

Job responsibilities

Tech Management/Delivery

Responsible for overall systems management and technical planning technology roadmaps projects and tasks

Collaborate with IT leadership to define the long term infrastructure strategy including cloud adoption hybrid solutions enhance security and disaster recovery planning

Develop and maintain documentation for infrastructure configurations and standards

Project handovers to service delivery

Implementing new technologies

Service Team Management & Training

Work closely with other teams to ensure cohesive and efficient infrastructure solutions, communicating any technical issues project updates and recommendations to both technical and non technical stakeholders

Provide technical support and mentoring to junior engineers and other team members

Infrastructure Improvements evolving our environment

Collaborate with IT leadership to define the long term infrastructure strategy including cloud adoption hybrid solutions security and disaster recovery planning

Evaluate new technologies and recommend solutions that enhance performance reliability and cost-effectiveness

Develop and maintain documentation for infrastructure configurations and standards

Cyber Security experience knowledge

The Senior Cloud Infrastructure Engineer

Serve as a key technical resource for architecting future solutions

Manage multiple concurrent projects for both technical services and the broader business. Collaboration within cross functional teams is essential alongside strong project experience

Uphold a Security First mindset both personally and as part of a wider team ensuring secure systems

Act as a point of escalation for infrastructure-related issues

Provide consultancy to clients and customers where required

Responsibilities

Job description Job responsibilities

Tech Management/Delivery

Responsible for overall systems management and technical planning technology roadmaps projects and tasks

Collaborate with IT leadership to define the long term infrastructure strategy including cloud adoption hybrid solutions enhance security and disaster recovery planning

Develop and maintain documentation for infrastructure configurations and standards

Project handovers to service delivery

Implementing new technologies

Service Team Management & Training

Work closely with other teams to ensure cohesive and efficient infrastructure solutions, communicating any technical issues project updates and recommendations to both technical and non technical stakeholders

Provide technical support and mentoring to junior engineers and other team members

Infrastructure Improvements evolving our environment

Collaborate with IT leadership to define the long term infrastructure strategy including cloud adoption hybrid solutions security and disaster recovery planning

Evaluate new technologies and recommend solutions that enhance performance reliability and cost-effectiveness

Develop and maintain documentation for infrastructure configurations and standards

Cyber Security experience knowledge

The Senior Cloud Infrastructure Engineer

Serve as a key technical resource for architecting future solutions

Manage multiple concurrent projects for both technical services and the broader business. Collaboration within cross functional teams is essential alongside strong project experience

Uphold a Security First mindset both personally and as part of a wider team ensuring secure systems

Act as a point of escalation for infrastructure-related issues

Provide consultancy to clients and customers where required

Person Specification

Experience Essential

• Experience of Azure
• Understanding of Cloud Services with a particular focus on Azure, Microsoft 365, coupled with and experience of traditional hosted technologies
• Extensive knowledge of IT infrastructure, systems, and network administration
• Familiarity with ITIL for IT service management, with working knowledge of incidents, problem and change Management within ITIL framework
• Proven experience in a technical systems management role, demonstrating problem-solving skills.
• Keen willingness to mentor others in the on technologies within your field of expertise.
• Proficiency in project management and implementation of IT solutions. Ability to assist with the creation of system design, functional specifications and operations for workspace projects and solutions.
  
  

Desirable

• Understanding of NHS Digital Frameworks/Support Services.
  
  

General Qualities Essential

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and senior management.
  
  

Qualifications Essential

• You must have right to work in the UK as we are unable to offer visa sponsorship for this role.
• Degree in Computer Science Information Technology or a related field experience
• Relevant certifications such as ITIL Microsoft Azure Cloud computing
  
  

Person Specification Experience Essential

• Experience of Azure
• Understanding of Cloud Services with a particular focus on Azure, Microsoft 365, coupled with and experience of traditional hosted technologies
• Extensive knowledge of IT infrastructure, systems, and network administration
• Familiarity with ITIL for IT service management, with working knowledge of incidents, problem and change Management within ITIL framework
• Proven experience in a technical systems management role, demonstrating problem-solving skills.
• Keen willingness to mentor others in the on technologies within your field of expertise.
• Proficiency in project management and implementation of IT solutions. Ability to assist with the creation of system design, functional specifications and operations for workspace projects and solutions.
  
  

Desirable

• Understanding of NHS Digital Frameworks/Support Services.
  
  

General Qualities Essential

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and senior management.
  
  

Qualifications Essential

• You must have right to work in the UK as we are unable to offer visa sponsorship for this role.
• Degree in Computer Science Information Technology or a related field experience
• Relevant certifications such as ITIL Microsoft Azure Cloud computing
  
  

Employer details

Employer name

Mastercall Healthcare

Address

International House

Pepper Road

Stockport

SK7 5BW

Employer's website

http://www.mastercall.org.uk/ (Opens in a new tab)