Works in partnership with developers, testers, and program managers (typically early in the development process) to design, operate, grow, and improve large-scale, cloud-based services offered to Information Services (IS) and non-IS caregivers. Advises on caregiver, business, and technical requirements. Uses expertise to design components of a service architecture, and operability and caregiver scenarios that meet compliance standards and KPIs, such as quality, cost, and caregiver expectation. Advises on and incorporates the team's standards and best practices into all designs to create high-performance, manageable services. Contributes to the design of a service delivery system by evaluating and recommending options for tools, hardware, and processes that enable the team to create a complete system that supports service delivery and meets KPIs. Performs advanced troubleshooting and engineers' solutions for complex (for example, unexpected or unanticipated) service issues to restore service with minimal disruption to the caregiver and business. Owns the problem, solving it once and for all. Extrapolates from past experiences and delivers innovations. Actively takes part in disaster recovery drills. Participates as needed in incident response management during non-working hours. Makes recommendations on capacity requirements, based on service KPIs, evolving caregiver usage scenarios, and proposed new feature releases to enable the team to create a viable cost model. Maximizes the effectiveness of financial resources. Uses expertise to contribute to the design of process or technology solutions that identify and resolve platform, system, deployment and environmental issues prior to solution release, and that ensure an on-time release with predictable high quality. Triages problems and uses problem management tools (such as root cause analysis, trend analysis, and postmortems) to discover and drive solutions across the service team. Ensures that production solutions are reliable, resilient, secure and effective and continuously monitored. Defines and collects metrics (such as service availability data, performance measures, system health, and long-term trends) to support service intelligence analysis. Analyzes and tracks operational cost data and reports trends, budget risk, and variance against the projected cost model to the business. Identifies cost saving opportunities for consideration by the service team. Option to work remotely full-time from a state where Providence has offices (AK, WA, OR, CA, MT, NM, TX). Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental and vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits Full benefits and application at: providence.jobs/benefits Applicants must have: * Bachelor's degree in Computer or Software Engineering, Computer Science, or related plus 5 years of experience as a Software engineer or similar technical position. * Alternatively, employer will accept a Master's degree in Computer or Software Engineering, Computer Science, or related plus 3 years of experience as a Software engineer or similar technical position. * Past professional experience problem solving using systematic procedures and investigating problems utilizing root cause analysis; Identifying the strengths and weaknesses of alternative * solutions, conclusions, or approaches to problems; leveraging data and metrics to drive behavior, process, and priority decisions; and script leveraging common automation tooling to build * and maintain a runbook library. * 5 years of experience (or 3 years with a MS) with Azure administration and engineering for IaaS and PaaS, including monitoring, alerting and optimization. * 5 years of experience (or 3 years with a MS) with observability and operational supporting tools - monitoring, event management, patch management and log analytics. * 5 years of experience (or 3 years with a MS) managing and troubleshooting enterprise server operating systems and data services and data management. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.