Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

As a Senior Client Service Manager at Gallagher, you will play a pivotal role in helping our clients address risk, protect assets, and recover from losses. We are seeking a passionate, client-focused professional to join our growing team. If you're interested in assisting a diverse range of clients with issues that span from relatively simple to moderately complex, we want to hear from you.

• Leadership: Take a leadership role in the renewal process to ensure the delivery of the best possible solutions to clients in a high-quality and timely manner.
• Business Growth: Secure existing business and drive the sale of additional services and lines of coverage.
• Client Relationships: Build and nurture strong relationships with clients and collaborate with the sales team to achieve collective goals.
• Consultative Approach: Guide your team members in addressing a client's risk management needs through consultative conversations.
• Talent Development: Mentor Client Service team members through continuous learning, transparent feedback, and robust talent development initiatives.
• Quality Assurance: Conduct periodic audits to ensure compliance standards and service levels are consistently met.
• Data Management: Maintain accurate client and policy data and documents within Gallagher systems, utilizing the latest technology to enhance productivity and quality.

Skills for Success:

• Demonstrate resilience and adaptability when dealing with shifting priorities while fostering positive relationships internally and externally.
• Exhibit a strong willingness to collaborate with all Gallagher teams and employees.

Requirements:

• Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience
• OR -
• High School degree/GED with a minimum of 10+ years of client service and/or claims management experience
• Possess a Property and Casualty Insurance License

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