As a Senior Client Partner, you’ll serve as both a strategic leader and hands-on contributor across 1–3 key client accounts. You’ll build strong stakeholder relationships, embed yourself in client operations, and identify new opportunities to grow business while ensuring high-quality delivery.

What You’ll Do

• Build and maintain trusted relationships across all levels of client organizations.
• Drive account growth through upselling, cross-selling, and identifying expansion areas.
• Partner with the Head of Sales to craft and execute growth strategies.
• Lead contract negotiations, renewals, and address delivery escalations with urgency.
• Work closely with internal teams to ensure smooth execution and client communication.
• Monitor account performance metrics and deliver insights to stakeholders.

What We’re Looking For

• 6–15 years of experience in account management or client success, ideally in IT services.
• Strong understanding of Salesforce, data engineering, or analytics is a plus.
• Proven ability to work both strategically and tactically, including on-the-ground relationship building.
• Excellent communication, negotiation, and stakeholder management skills.
• Familiarity with CRM tools (especially Salesforce) and a data-driven mindset.
• Collaborative, solution-oriented, and proactive approach.

Success Metrics

• Revenue growth and profitability of assigned accounts
• Client satisfaction and retention
• Timely renewals and new business within existing accounts