ABOUT US

Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.

Our headquarters are in London, and we have international offices in Copenhagen, Miami, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website www.chaucergroup.com

Job Profile Summary

Support Claims Manager in the efficient/effective management of claims portfolio ensuring customers are treated fairly. Support Claims Manager in day-to-day management of Ipswich Claims Team, ensuring compliance with Group claims practices/controls. Manage own portfolio handling of claims from first advice to settlement, including instruction of surveyors/adjusters and/or lawyers where appropriate, ensuring that the records accurately reflect the status of each claim. Assist with staff training and development.

This position will focus on a UK-based book of business, and we are open to the location of where the role can be based. Lonham office is located in Ipswich, Suffolk.

Job Description

• Support/assist in driving Marine Specialty Divisional Strategies/efficiencies as required.
• Assist as required with Divisional reporting.
• Develop and apply a thorough knowledge and understanding of the insurance market and claims process. Be familiar with policy features, benefits, exclusions and warranties.
• Understand, drive, assist in managing the claims handling process (including DA CoE requirements), to include filing and administration of the diary system.
• Handle marine cargo and liability claims in accordance with policy terms and conditions, from first advice to settlement in compliance with Claims Handling Authority Limit.
• Input and maintain accurate records and capture relevant data to allow for the successful investigation and/or settlement of a claim, including the maintenance of claim reserves in line with the insurers reserving philosophy.
• Awareness of the possibility of fraud and appropriate recognition/escalation of circumstances which require further investigation.
• Recognise different circumstances of a claim and the application of relevant rules, regulations and statute law.
• Liaise with other departments in Ipswich / Chaucer as required, including the relevant Underwriter and Accounts for settlement queries, where appropriate.
• Correspond with related parties associated with the claim.
• Attend client meetings, where necessary
• Appoint surveyors, lawyers, loss adjusters and other relevant legal professionals and other experts, where appropriate, liaising with them throughout the course of the claims to ensure accurate reserves and the best possible outcomes are achieved for all covered claims.
• Attend training sessions and other meetings, as and when required.

Skills and Competencies

• Knowledge of marine cargo and/or GIT liability claims handling.
• Knowledge of Delegated Authorities and Third Party Adjusters (TPA)
• Microsoft Office including knowledge of AI platforms

Education

• ACII

Why Chaucer

An established market leading Insurer, where over the past 5 years, the Chaucer Group has seen significant and successful growth. In 2019, we wrote $1.4bn of Gross Written Premium, closed 2023 with $2.7bn, and are on track to write well over $3bn in 2024.

This is an exciting time for Chaucer; we have the people, the platforms, the expertise and the relationships to continue our recent success. We will remain focussed on the areas where we can provide the most expertise and value to our brokers and clients

What we offer:

A flexible hybrid work model that supports individual and teams needs. Whilst the market moves back to 4/1 working days, we have no intention of changing this. It has always been incredibly popular and a successful way of doing business.

Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture.