Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries.

We're moving from strength to strength, expanding our global reach and growing both organically and through strategic, high-quality mergers and acquisitions. By bringing together diverse expertise and perspectives, we're enhancing our unique culture and values, whilst continuing to expand our capability to innovate, and deliver exceptional solutions for our clients.

The Role

As a Senior Business Systems Administrator, you will be a key business SME providing 2nd line support for Acturis and other insurance applications, supporting business-critical systems, and training other team members.

What You'll Be Doing:

• Provide 2nd line support for Acturis and other insurance applications.
• Deliver support for projects utilising Acturis.
• Evaluate and translate Acturis upgrades into user-friendly guides.
• Maintain accurate system configuration records.
• Improve operational efficiency through automation and workflows.
• Support the internal Acturis helpdesk and ensure timely resolution of queries.
• Create and process test scripts for UAT testing of new features or documents.
• Share best practice hints & tips with super users.
• Gather feedback and development suggestions from users.
• Mentor other team members in Acturis.

Who We're Looking For:

• 5+ years of Acturis support experience.
• Experience in a similar support or systems administration role.
• Knowledge of Global XB/Novidea and other insurance systems (desirable).
• Understanding of legal and regulatory requirements in insurance (e.g., GDPR, FCA, TCF).
• Excellent communication and negotiation skills.
• Ability to translate technical requirements to the business.
• Strong MS Office skills.
• Accuracy and attention to detail.
• Ability to prioritise work and meet deadlines.
• Confident dealing with varying levels of stakeholders.

Qualifications:

• GCSE standard (English, Mathematics, Computer Studies).
• Ideally ITIL Qualified.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.