Senior BI Analyst (BI Specialist)

We are looking for a Senior BI Analyst to join our team. Today.

We are Concentrix (formerly ServiceSource International PH). We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

The future team leads strategic business decisions for customers and/or stakeholders by developing and providing data analysis and reporting of complex patterns, insights, and trends. This role mines data from a variety of data sources in order to strategically support, design, and predict outcomes with impactful recommendations to internal and/or external stakeholders. These insights help solve highly complex business problems, implement, best practices and optimize business performance. The Senior Business Intelligence Analyst creates highly complex specifications for reports and analysis based on an in-depth understanding of business needs and data available. The position ensures processes are followed and any fall out are addressed properly using a high level of independent judgement and analytical skill. The Senior Analyst helps more junior staff with the most complex items. Receives mentorship on new business problems and highly complex projects. May help create standard processes for the role. Requires expert knowledge of analysis solutions/tools and domain languages. May need to be proficient in Customer Relationship Management (CRM) databases and/or Business Intelligence (BI) tools.

JOB REQUIREMENT:

• Bachelor’s degree/diploma, or the equivalent, preferred. Degree/diploma in computer science, finance, or statistics/mathematics a plus
• 7+ years pf experience in data driven business insight recommendations, business analytics, dashboard design experience
• Proficient knowledge of advanced analysis solutions/tools (such as OLTP/OLAP data structures, advanced Excel, Tableau, Salesforce, Power BI, Business Objects)
• Proficient knowledge of domain languages (such as SQL Query, HIVEQL, etc.)
• Application of highly complex statistical methods (such as regression analysis, correlation, causation, etc.)
• 5+ years of related experience to reflect skills and talent necessary for this role preferred
• Requires the ability to communicate and present effectively to all levels of external and/or internal leadership, including a strong executive presence
• May require advanced sales motion knowledge (such as new sales, renewals, customer success)

JOB DESCRIPTION:

• Leverage independent judgement and advanced analytical skills to interpret highly complex goals, trends, risks, and areas for improvement by collecting, analyzing, reporting, and predicting on key metrics and conclusions
• Use advanced analytic solutions to support customer teams and improve efficiencies. Work on projects/matters of high complexity in an advisor role. Complexity can vary based on several factors such as client size, number of systems, varying levels of established structures, or dynamics of customer and or data
• Work cross-functionally to serve as a trusted advisor and expert for internal and/or external relationships to ensure high quality data is available for analysis and better business understanding
• Develop and deliver highly complex data-driven insights, recommendations, and predictions to internal and/or external stakeholders
• Engage with strategic stakeholders for planning, forecasting, and gaining a solid understanding of impactful business questions to successfully document for analysis and decision making
• Provide guidance and mentorship to more junior level analysts and receives mentorship related to new complex business problems and highly complex projects. Work is highly independent and reliable

OUR BENEFITS AND PERKS

• Health Insurance with Dental Coverage for Employees
• Paid Time off
• Birthday Time Off
• Bereavement Leave
• Life Insurance
• Group Personal Accident Program
• Employee Assistance Program
• Volunteer Time Off, paid time yearly to volunteer with an organization of your choice
• Rewards and Recognition programs
• Wellness Incentive Program
• Learning and Development Programs