We are seeking an experienced and driven Senior Business Analyst to lead the analysis, elicitation, and documentation of business requirements in support of system development efforts for the healthcare specialty insurance sector. You will serve as a bridge between business stakeholders and technical teams to ensure the delivery of robust, compliant, and business-aligned solutions.

The ideal candidate brings deep expertise in healthcare-focused specialty insurance, excels in Agile environments, and has hands-on experience supporting both manual and automated QA testing efforts.

Key Responsibilities:

• Engage with stakeholders to gather, analyze, and prioritize business requirements, workflows, and operational processes within the specialty insurance domain.
• Develop comprehensive documentation including business requirements, user stories, use cases, and process flows to guide solution design, development, and testing.
• Facilitate workshops and collaborative sessions to ensure accurate requirement elicitation and shared understanding across cross-functional teams.
• Drive Agile ceremonies such as sprint planning, backlog grooming, and daily standups, ensuring clear alignment between business goals and technical execution.
• Partner with development teams to translate business needs into functional system solutions and ensure successful implementation.
• Lead and support QA testing efforts, from crafting and executing test cases to managing defect triage and resolution.
• Contribute to automated testing initiatives, including writing and maintaining scripts to improve test efficiency and expand coverage.
• Conduct impact analysis and provide recommendations for business process enhancements and system improvements.
• Stay current with industry trends, regulatory updates, and best practices in healthcare and specialty insurance.

Qualifications:

• Bachelor’s degree in Business, Information Systems, or a related field (or equivalent experience).
• 6+ years of business analysis experience, with a strong focus on specialty insurance in the healthcare industry.
• Proven expertise in requirements elicitation and documentation for complex insurance systems, specifically claims systems.
• Strong knowledge and experience in Agile methodologies (e.g., Scrum, Kanban).
• Experience in manual and automated QA testing, including test planning, execution, and defect management.
• Familiarity with automated testing tools such as Selenium, Tosca, or similar is highly desirable.
• Exceptional communication, facilitation, and interpersonal skills, with the ability to work effectively across technical and business teams.
• Critical thinking, problem-solving skills, and a natural curiosity to explore and understand systems and processes.
• Comfortable troubleshooting system issues and documenting findings for resolution.
• Highly organized, self-motivated, and able to manage multiple priorities under tight deadlines.
• High attention to detail and a strong analytical mindset.
• Background in insurance operations is a plus.
• Proficient with tools such as JIRA, Visio, Microsoft Office Suite, and SharePoint.
• Certifications such as CBAP, CCBA, CSM, or CSPO are a strong plus.