Title: Business Analyst IV - Data & Metrics

Location: Menlo Park, CA

Duration: 12 Months

Project Overview

The Business Analyst - Data & Metrics will focus on helping operational teams define meaningful metrics that align with strategic goals and maintain org-wide reporting. This role involves creating and maintaining comprehensive documentation around data gaps, metrics, and reports. Additionally, they will manage metric and reporting requests in accordance with established frameworks, ensuring data quality and conducting thorough testing to support informed decision-making. The Business Analyst will report to the Business Transformation Specialist but will occasionally be coordinated by the Business Operations Lead.

Job Responsibilities:

• Create and maintain documentation of data dictionaries, metrics, and reporting frameworks to facilitate knowledge sharing and onboarding of new team members
• Enhance/create metrics in accordance with standardized framework
• Serve as the central intake and filter for metrics and reporting requests from the operational teams
• Identify data gaps and scope process/tooling solutions
• Scope interactive and informative dashboards to help stakeholders understand complex data insights and make informed decisions
• Translate metrics/reporting requests into comprehensive business requirements for technical teams
• Define and execute User Acceptance Testing (UAT) with operational teams
• Maintain dashboard framework and review reporting requests for alignment
• Ensure data quality assurance and validation to ensure that the data used for metrics and reporting is accurate and reliable
• Active monitoring of reporting dashboards for issues and root-causing to identify potential fixes ahead of escalation to technical team

Mandatory Skills:

• Communication Skills: Excellent verbal and written communication skills to articulate complex data insights to non-technical stakeholders and facilitate knowledge sharing.
• Attention to Detail: Strong attention to detail to ensure accuracy and reliability in data analysis and reporting.
• Bachelor’s Degree in Business Analytics, Data Science, Information Systems, or a related field
• 8+ years of experience in data analysis or business intelligence
• Experience with data visualization tools (e.g., Tableau) and Salesforce reporting
• Experience in a business environment where data-driven decision-making is emphasized

Compensation:

The estimated pay range for this position is USD $67.00/Hr - USD $72.00/Hr.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Benefits:

We offer comprehensive benefit options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process.