Duties and Accountabilities

This role will provide general support for Billing operations, including Key Clients, Specific Office, or Specific Section, among others:

Invoice Generation

• Generate and prepare draft client bills through our Finance system in compliance with any

global agreements that may be in place for the client:

• Edit draft bills including, but not limited to, changes to narratives and hours, and any formatting as instructed by partners, associates, and/or other stakeholders.
• Provide accurate and timely completion of assigned requests and inquiry responses, ensuring that all tasks and duties completed are done within the Company’s set guidelines and policies.
• Resolve issues in different scenarios related to tax compliance and other statutory requirements Hub Submission
• Prepare, submit, and track status of electronic bills.

Back-ups

• Gather, organize and summarize back-ups for disbursements requested by clients, partners,

associates, secretaries and administration employees.

• Identify and resolve issues on personal disbursements by conducting research in records. Be

able to facilitate extraction of supporting documents and conduct billing activities in order to

correct invoices.

Reporting

• Generate standard billing reports in AR, and Timekeeper Utilization. The billing coordinator must fully understand the basic fields used in the reports and should be able to help in the analysis as well.

Client Matter/Phase/Tasks/Activity Maintenance

• Update (or coordinate the update of) client and matter records as requested by the appropriate parties Administrative
• Respond to the requests received through the Company’s Billing Mailbox and other

corresponding mailboxes. Identify and resolve issues or queries, and/or endorse

to the appropriate team/s.

• Coordinate with Cash Receipts and Accounts Payable teams to resolve any payment or vendor inquiries
• Address first level escalated issues and queries from billing coordinators
• Escalate issues as they arise according to the escalation path.
• Assist in preparing audit requirements and documentations
• Other ad hoc activities, as requested

Communication

• Plan and organize workflow to comply with established time constraints per request / allocation, to ensure to meet deadlines
• Prioritize, manage multiple assignments, and communicate the status and progress of assignments in a timely manner
• Use effective systems to ensure that both short and long term tasks are completed within the required timelines

Relationship Management

• Use good judgment at all times; ask to follow up questions if instructions are unclear, efficiently communicate feedback, concerns, issues, and workarounds
• Show excellent attention to detail and have a thorough knowledge of department and Company’s procedures and resources, and uphold and utilize these
• Ensure all restricted information, matters, issues, and personal effects of all allocations are treated with utmost confidentiality
• Foster good relationships with other members of the team and across the Company