WHO WE ARE:

Facktor is a healthcare consulting firm servicing primarily Federally Qualified Health Centers (FQHCs), along with hospitals, health plans, medical groups, academic programs, IPAs, and foundations to assure profitable financial modeling, strategic planning and expansion, as well as maximization of grant and operational revenue and compliance with regulatory agencies and review bodies. Facktor provides guidance related to clinic development including financial and operational assessments, quality improvement, strategic planning, and development of Health Resources and Services Administration / Bureau of Primary Health Care (HRSA / BPHC) grant applications and implementation processes. Facktor also provides consulting services related to general clinic management including finance and operations support as well as advanced clinical model development including project management of the Patient Centered Medical Home (PCMH) designation process and other initiatives.

WEBSITE: facktorhealth.com

WHAT YOU’LL DO:

In close partnership with other Facktor team members, the Senior Associate/Manager will join the Business Intelligence (BI) division and be invited to join project teams in scoping, implementation, and delivery of projects that are high-profile, technical, and grounded in operational and project outcomes to clients in community healthcare. Projects will be seamlessly integrated into client delivery systems and set the stage for clinical, operational, strategic, compliance, and financial success. Additionally, the Senior Associate/Manager will be able to contribute to Facktor’s own service line development, client relationship building, and business strategy. This position combines operational best practices with thoughtful communication, engagement, and hands-on implementation with clients in the healthcare industry. The ideal candidate has strong subject matter knowledge and experience in data analytics and validation, advanced Excel, data visualization in Power BI and/or Tableau, clinical care and quality improvement, health information technology (HIT), and Structured Query Language (SQL).

As a Senior Associate, the following roles and responsibilities are essential to meeting expectations:

• Autonomy: Capable of handling complex tasks independently, as assigned.
• Leadership: Considered an individual contributor and not in a leadership role; may coordinate smaller projects or teams. Contributes valuable insights and ideas to projects.
• Judgement: Able to problem solve independently regarding assigned tasks. Uses good judgment regarding completion of tasks assigned and knows when to ask for help. Seeks guidance appropriately.
• Expertise: Building on foundational skills, possesses a deeper understanding of area of expertise with 3+ years of experience in their field, preferred.
• Decision-Making Authority: Entrusted to make independent decisions about assigned tasks.
• Business Development: Networks, maintains client relationships as noted above, and creates pathways for senior leaders to identify upselling and cross-selling opportunities.
• Client Relations: Maintains polite, respectful, and professional relationships with clients. Able to anticipate client needs and follow up on requests.

As a Manager, the following roles and responsibilities are essential to meeting expectations:

• Autonomy: Capable of handling complex tasks independently, as assigned.
• Project Management: Assists in the process of planning, organizing, and overseeing tasks and resources to achieve specific goals within a defined scope, timeline, and budget.
• Leadership: Leads and supervises 1-2 associates while providing professional
• guidance, makes decisions within their scope, and ensures goals are met.
• Judgement: Uses excellent independent judgment when making decisions,
• planning projects, and supervising staff. Understands limitations of expertise
• and seeks consultation appropriately.
• Expertise: Subject matter expertise in their domain and ability to see how their area of expertise integrates with other divisions. Look for opportunities across the firm to utilize SMEs across the firm. Some leadership experience with 5+ years of experience in their field is preferred.
• Decision-Making Authority: Authorized to make independent decisions regarding the scope of tasks.
• Business Development: Networks, identifies potential clients, and creates
• pathways for senior leaders to identify upselling and cross-selling opportunities.
• Client Relations:  Establishes and maintains client relationships in good standing. Has the trust and respect of clients. Able to facilitate client meetings independently and think strategically, with consultation, about how to address client needs

ADDITIONAL RESPONSIBILITIES:

• Work both independently and in a team environment to deliver the highest-quality strategic and functional guidance for Facktor clients.
• Lead and supervise a small team while providing professional guidance, makes decisions within their scope, and ensures goals are met.
• Validate and normalize data sets to ensure accuracy and completeness.
• Perform and interpret data-driven analysis of healthcare topics such as clinical utilization and productivity, population health and clinical outcomes, and clinical revenue and costs.
• Conduct data transformation and manipulation using MS Excel/PowerQuery, SQL, Power BI, and/or Tableau.
• Build custom queries/stored procedures in SQL to develop reports from Relational Database Management Systems such as MS SQL Server.
• Build interactive dashboards using data visualization tools such as Power BI and Tableau to analyze, summarize, and present insight from data as well as support client workflows.
• Investigate and research client issues through holistic investigations that utilize document analysis, environmental research, interviews and observations.
• Research, interpret, and meaningfully communicate healthcare-related regulatory, compliance, and operational best practice materials for project stakeholders.
• Ability to identify root causes of problems and come up with effective solutions.
• Provide recommendations to optimize efficiencies, reduce total cost, manage risk, maintain compliance, and improve the quality of delivering healthcare services.
• Develop interventions that are seamless and fully integrated with client operations to ensure that recommendations are actionable and appropriate to their context.
• Foster collaboration between various healthcare disciplines.
• Document recommendations in reports that are precise, thorough, easy to read, and need minimal copy editing.
• Develop presentations that align with professional best practices using MS PowerPoint, Prezi, or similar software.
• Prepare and present accurate reports, analyses, presentations and work products to senior Facktor and client stakeholders.
• Ensure consistency of approach, quality of work, and attention to detail related to analysis, techniques, and presentation of client recommendations.
• Support with project coordination by tracking pending and completed action items, facilitating communication between clients and project leads, scheduling meetings, and developing meeting minutes and agendas.
• Communicate with clients in a manner that is timely, enthusiastic, and distills complex ideas into understandable tasks.
• Build long-term relationships with clients as a trusted, dependable advisor.
• Other duties as assigned.

WHAT WE LOOK FOR:

• 3+ years of experience in their field (Senior Associate role) or 5+ years of experience in their field and leadership experience (Manager role).
• Bachelor's degree in healthcare management, public health, data/analytics, or related field.
• People skills – warm and energetic personality who enjoys working independently as well as in a team environment.
• Prior experience in a fast-paced work environment.
• Project or team management experience is a plus (Manager role).
• Strong creative problem-solving skills and ability to conduct independent research.
• Experience in healthcare data analytics and healthcare quality improvement.
• Strong attention to detail in analytics as well as oral and written communication.
• Demonstrated comfort with learning new technical platforms and analytics tools.
• Ability to multi-task and balance multiple priorities at the same time.
• Ability to present complex data in a simplified and useful way.
• Ability to fluidly link detailed analysis with strategic priorities.
• Ability to navigate through ambiguity.
• Ability to build trusted relationships with internal and external client groups.
• Skilled at collaborative work within Facktor while exhibiting strong leadership with clients.
• Proactive – does not wait for things to happen, but makes them happen.
• Superior written, verbal, and interpersonal communications skills.
• Excellent organizational and time-management skills.
• Mission Driven – motivated by working with non-profits who deliver high quality care.
• Ability to work an average of 48 hours a week

LOCATION:  

Facktor supports a remote office environment. The Senior Associate/Manager may be required to travel both locally and nationally to client locations an estimated 10% of the time or less, as needed.

SALARY RANGE: Senior Associate: $90,000-$115,000 Manager: $110,000-$140,000.

SCHEDULE: Full-Time

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Facktor provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Facktor complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.