Make an Impact. Grow Your Career. Work on High-Visibility Digital Products.

Are you a systems analyst who thrives at the intersection of technology, user experience, and real-world impact? Join a team where your expertise in billing and payment systems will help enhance customer-facing web and mobile applications that serve millions of users.

In this role, you’ll have the opportunity to work remotely from your home office to provide assistance with:

• Leading technical discovery and integration of industry-leading payment solutions (like ACI and CyberSource).
• Shaping the evolution of modern digital platforms in the healthcare space.
• Collaborating with high-performing teams on enterprise initiatives that truly matter to customers.
• Building your career in an environment that values your ideas and your knack for collaborating with technical teams to improve documentation and create efficient effective solutions.
  
  

Responsibilities

• Conduct detailed JAD sessions to gather requirements, elicit technical details, and lead collaborative design sessions.
• Create comprehensive technical diagrams, dependency maps, data flow diagrams, impact documents, and gap analyses.
• Work directly with internal teams and third-party vendors to support the integration and optimization of billing and payment systems.
• Analyze code, service contracts, architecture, and data flows to ensure seamless integration between systems.
• Support enhancements and issue resolution for web and mobile customer portals.
• Evaluate current systems and processes to document “as-is” and recommend “to-be” solutions.
• Work with business stakeholders and development teams to translate business needs into technical solutions.
  
  

Required Qualifications

• 7-10+ years of experience in systems analysis or technical business analysis roles.
• Hands-on experience supporting web/mobile applications in enterprise environments.
• Strong knowledge of billing/payment systems, especially involving third-party vendors.
• Familiarity with tools/technologies like JS, HTML, JavaScript, Java.
• Excellent communication skills and the ability to work cross-functionally.
• Strong documentation and diagramming skills (must be able to produce technical artifacts independently).
• Self-driven and comfortable working with minimal supervision.
  
  

Preferred Qualifications

• Prior experience working with ACI or CyberSource as a vendor or integration partner.
• Healthcare payer industry experience is preferred but not required.
• Familiarity with agile methodologies and digital transformation projects.