Minimum of 8 years of experience in Production Support or a related field.

Proficiency in ITSM processes, including Change Management, Defect Management, and Problem Management.

Strong ability to influence and drive work across cross-functional teams.

Excellent problem-solving skills and the ability to conduct thorough Root Cause Analyses.

Strong communication skills, with the ability to engage in technical discussions and provide clear insights.

Experience in preparing and presenting metrics reports to diverse forums.

Ability to work independently and collaboratively in a fast-paced environment.

Automation skills using Python, Tableau, Alteryx, etc.

Technical familiarity with Java, Springboot, AWS, SQL, and Unix.

Experience in a Payments Technology environment.

Familiarity with best practices in system stability and resiliency.