Work on tickets to support Property Assets and Management - Business Support functions in JLL. Coordinate with Level 2 team for high level support as required. Deliver options and resolutions to ensure issues associated with the system are settled within agreed service levels.
Manages system database and related records (run report, run query statement for data analysis, mitigate report/database issues, assist Account Managers, Finance team and Property Managers to review accuracy of record in system, update tables as necessary). Projects on time deliverables and executing systems check.
Administrate System User’s basic access and issues.
Assists with system upgrades, enhancement, and script testing as required.
Work with Property Assets and Management - Business Support to implement standards and up to date functions of the system.
Ensure all policies and business support procedures are kept up to date (process guide, user guides and training resources) and conduct back up training.
Implement Process improvements.
Leadership:
Leads by example
Demonstrate rapid “get going” capability
Capacity to achieve results within tight resource availability
Team player with the confidence to constructively challenge the status quo.
Personal Effectiveness:
Set targets for self and monitors and manages own performance with the guidance from their direct supervisor.
Monitors progress against own performance measures and achieve results with regular consultation from their direct supervisor
Decision Making:
Make suggestions for solutions that resolve problems or improve operations
Actively searches out improvement opportunities and implements them after consulting on strategy and options with their direct supervisor
Relationship Building:
Conduct open, collaborative relations with superiors, peers & clients
Gain respect of JLL people and clients
Ability to manage and see links across a diverse range of activities
Communication:
Communicate effectively with superiors, peers and clients
Listens effectively and communicates through actions and example
Strong communications and relationship skills with the ability to relate to, understand and command respect from subject matter experts
Well-developed internal consulting skills, displaying strong analytical thinking, problem solving, and negotiation ability
Financial background is an advantage (accounts payable and accounts receivable), accounting background (CPA not required)
Confident communicator with good presentation skills
KEY SKILLS:
Bachelor’s degree in computer studies, Information Technology or relevant field.
SQL knowledge at least basic to intermediate proficiency
MRI software experience: understanding core MRI software functionality, database structure and other related database schema experience is desirable.
Analytical with good visualization and data analytics literacy with the ability to expand these skills as necessary.
Professional and personable approach with the ability to manage communications with numerous business groups
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