The Senior Advisor is all about the client, and represents a trusted advisor for visitors to our stores, callers on our phones, and customers who come to us through online channels. Primarily responsible for providing an exceptional experience for all clients by utilizing in-depth knowledge of selling skills, merchandise, client services, and security & operations. The Senior Advisor helps Hamilton customers find what they’re looking for or, in many cases, helps them discover what they didn’t know they were looking for

This position may be required to work weekends, some holidays, and peak sales periods.

Responsibilities

• Greet clients and engage them to establish their needs.
• Promote and present merchandise and services available to clients, describing features, benefits, and value.
• Probe, recommend, select, or assist in locating merchandise based on clients’ needs and desires.
• Maintain familiarity with product lines, merchandise sources, and Hamilton sources.
• Maintain knowledge of current promotions, policies and procedures, and security practices.
• Maintain up-to-date knowledge of competitors’ merchandise mix, vendors, strengths and weaknesses.
• Keep organized and updated client profile information, special orders, and other required company documentation to guarantee compliance, client satisfaction; and for building long-term relationships.
• Manage any client service issues while maintaining the brand's high standards, using all appropriate resources, in a timely manner to ensure complete client satisfaction.
• Achieve or exceed established individual sales goals, add-on percentages, gross margin goals, and improved average sales.
• Set-up and maintain showcases visually displaying designs by collection, using appropriate forms, ensuring quality assurance, cleanliness, and security of merchandise.
• Complete and reconcile daily cycle counts and semi-annual inventories.
• Prepare sales slips and present pricing to clients; accept payment and enter sales into system.
• Comply with company insurance regulations and shipping policies.
• Uphold a team approach to ensure high levels of client satisfaction, adherence to Hamilton Mission, Vision, and Core Values, and personal career growth.
• Attend regularly scheduled staff training meetings and in-store vendor trainings to ensure development.
• Utilize effective communication skills with internal team members, and maintain open communication with the Store Director.

Skills

• Existing product knowledge, and/or openness to mastering products and services.
• Client service prowess.
• Ability to read and react to different situations.
• Ability to work with a diverse client base.
• Ability to develop relationships beyond the individual transaction.
• Strong interpersonal and negotiation skills.
• Strong team player.
• Computer proficiency.