Senior Administrative and Client Relations Manager

Whencut Goddamn, a premium wearable art fashion brand dedicated to creating exquisite, handcrafted apparel, seeks a dynamic Senior Administrative and Client Relations Manager. 

You will oversee daily operations, manage high-level client relationships, and lead our team to deliver exceptional service and efficiency in a fast-paced environment.

KEY RESPONSIBILITIES

Operational Management

* Oversee day-to-day operations to ensure seamless business functions.

* Manage office facilities and vendor relationships for cost-effective services.

* Coordinate logistics for product sourcing, deliveries, and orders.

Client Relations

* Serve as the primary contact for high-end clients, ensuring personalised service.

* Resolve complex client issues and foster long-term relationships.

* Represent the brand at industry events, pop-ups, and client-facing activities.

Team Leadership

* Supervise and mentor junior staff, including designers and interns, to build a collaborative team.

* Monitor performance, provide feedback, and support professional development.

* Assist in recruitment, onboarding, and training of new employees.

Communication and Reporting

* Maintain regular communication with the founder, providing operational and client updates.

* Prepare daily reports, meeting minutes, and strategic recommendations.

* Ensure prompt, professional responses to emails, social media, and client inquiries.

Financial Administration

* Manage billing, invoicing, and expense tracking for accurate financial records.

* Oversee financial aspects of vendor and partner agreements and collaborations.

Compliance and Risk Management

* Enforce company policies to maintain compliance and a safe workplace.

* Identify and mitigate operational risks proactively.

QUALIFICATIONS:

* Bachelor’s or Master's degree in Fashion Management, Fashion Communication, Business Administration or related field.

* 3 - 5 years of experience in administrative management, preferably in Fashion or Luxury sectors.

* Proven expertise in client relations and team leadership.

* Exceptional organisational, communication, and interpersonal skills.

* Strong problem-solving and attention to detail with the ability to multitask with ease.

* Technologically proficient, with experience in Microsoft Office Suite and CRM software.

* Must utilise digital scheduling, reporting, and communication tools to support daily operations and enhance efficiency.

* Should be able to use general AI and technology tools to streamline administrative tasks and improve client interactions in a fast-paced environment.

* Ability to thrive in a dynamic, fast-paced environment.

Join our passionate team and shape the future of Whencut Goddamn while working with discerning clients in the fashion industry.

Apply now to make an impact!