Senior Analyst – Government & Public Services (GPS) - Client Account Management (CAM) Account Excellence Services If you would like to contribute to how Deloitte serves some of its most strategic clients in the GPS industry, this could be the role for you. The role provides an opportunity to work with and deliver critical support services to Deloitte’s most important client account teams. As part of Account Excellence Services, you’ll gain exposure to a variety of projects and challenges which will enrich you and provide ample opportunities to collaborate with and learn from some of the most talented professionals. All of this would help in your professional growth and skills development. Work you’ll do As a CAM Account Excellence Services (AES) professional in the GPS industry, you will perform a host of tasks that are non-client facing but are very key to how our client account teams serve clients. Your responsibilities will include: Conduct market research, agency profiling, industry profiling, stakeholder profiling, competitive intelligence using internal and external research tools to analyze how Deloitte can be placed in the competitive environment. Share insights and findings in a presentable format to client account teams. Ability to scan through RFP/RFI/Contract documents to understand the scope of services requested in the Statement of Work Build, develop and maintain reports and dashboards that support key business decisions. Work with multiple accounts to provide research and analysis support. Mining data from primary and secondary sources, then reorganizing said data in a format that can be easily read. Gather opportunity information from multiple resources and analyze the requirements to map our relevant capabilities. Aggregate, classify and deliver the opportunity reports to account teams and provide recommendations. Collect and synthetize of competitor data and messaging, case studies, and key personnel profiles as well as Department/Agency reports, budget, and organizational information. Understand and quickly adapt to the changing requirements. Aggregate relevant data in MS-PowerPoint/MS-Excel. Collect and distribute industry-specific news and analysis to client team on a regular basis. Ability to understand emerging trends, its impact on the market, and gleaning insights from research. Attention to detail and adherence to quality guidelines, SOP’s standards and best practices. Excellent team player with experience working and driving conversations with virtual teams, including proven ability to collaborate with a US based team. Qualification and experience Required: 3 to 5 years of professional experience in Research, Project management, Account management, Business development, have at least two years’ experience in business research/analysis. At least 2 years’ experience in guiding junior team members. MBA (full time) Location: Hyderabad Work timings: 2:00 pm – 11:00 pm IST. Skills Strong client and project management skills. Attention to detail with good client service attitude. Strong understanding of client service, account management in a professional services firm. Strong working knowledge of pursuits, secondary research, and CRM administration. Ability to lead small teams by managing their work pipeline and meeting delivery and utilization targets. Excellent verbal and written communication skills; ability to differentiate writing style based on audience. Excellent team player with experience working and driving conversations with virtual teams, including proven ability to collaborate with US based teams. Strong analytical, problem solving, critical thinking and story boarding skills. Proficiency in Microsoft Office suite – MS Excel, PowerPoint, SharePoint, and MS Teams. Understanding and experience of using analytical concepts like analyzing data, drawing conclusions, and developing actionable recommendations for business. Ability to present data analysis in intuitive graphical and tabular formats. Exhibit ability to synthesize, organize and present information in structured manner (storyboarding). Strong client & project management skills with proven experience in providing counsel to senior executives. Strong ability to gain consensus and support for efforts across disparate groups, lead stakeholders to a common goal. The Team The GPS CAM AES team focuses on bringing efficiencies and leading practices to Deloitte’s client account teams. GPS CAM AES professionals assist Deloitte’s client account leaders in strengthening how we serve our most important clients. AES professionals execute internal account operations thereby enabling account leaders to focus on more strategic activities for our clients. How you’ll grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. About Deloitte Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms. Copyright © 2024 Deloitte Development LLC. All rights reserved. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture. Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 197012