Job Summary:

A family of companies that is a leader in the book manufacturing and greeting card and gift industries seeks an experienced Account Manager to take over customer account management responsibilities. The successful applicant will focus on maintaining and growing revenue streams from existing customers, while bringing in new business opportunities from customers who are currently not aware of our product offerings or have not worked with us for an extended period of time.

Responsibilities:

·      Maintain relationships with existing key customers in both industries, ensuring they are aware of all manufacturing capabilities and product offerings, discussing needs, and providing creative, problem-solving solutions and/or new or customized product offerings that existing customers may not be taking advantage of.

·      Identify and develop relationships with new accounts through a combination of sales calls, visits, and targeted marketing materials to bring in new sources of revenue.

·      Manage customer expectations, collaborate with customer service and production teams to ensure timely and successful delivery of products and services, and respond quickly and effectively to customer concerns or issues.

·      Develop and adhere to schedules and plans for contacting customers, travel, and attendance at trade shows to ensure optimum penetration into key markets and maximization of return on investment.

·      With the assistance of senior management, negotiate terms, pricing, timing, and conditions with customers.

·      Prepare written proposals and/or deliver oral presentations to key stakeholders.

·      Provide accurate and timely reports and key performance indicator metrics, including forecasts, sales results, and industry trends to assist senior management in developing plans and increasing revenue.

·      Gain familiarity with the companies’ brands, capabilities, and production methods to better promote our businesses to prospective and existing customers.

Qualifications:

·      Work Ethic – Ability and desire to work hard to achieve success. Be willing and capable of identifying a variety of methods and avenues to achieve own goals and those set by senior management.

·      Intellectual Curiosity – Ability and desire to learn new ideas, concepts, processes, product lines, and procedures quickly with limited oversight so as to represent our companies effectively and expertly to customers.

·      Personality – Ability to openly, personably, and effectively communicate with key stakeholders in a straightforward manner to form strong and lasting relationships with customers.

·      Salesmanship – Ability to clearly, succinctly, and convincingly present in oral and written format the values, attributes, and reasons for working with our companies without solely relying on price concessions to land orders.

·      Communication – Ability to communicate clearly and effectively using both the written and spoken word in emails, sales presentation, and meetings with customers and senior management.

·      Teamwork – Ability to work closely with a diverse group of individuals to accomplish the goals of the companies, setting aside any personality differences and being respectful of others, regardless of race, ethnicity, sex, or other characteristics.

·      Computer and Social Media Savvy – Familiarity with computers and standard software (including Microsoft Office suite of products) and ability to acclimate to new software; ability, familiarity, and comfortability using current social media platforms.

·      Industry Experience – Familiarity with one or both industries in which the companies operate, specifically: book manufacturing, commercial printing, order packaging and fulfillment, and/or greeting card, stationery, or other gift product sales and manufacturing.

·      Bachelor's degree or equivalent training and experience.

·      3+ years in account management in one or both industries.

·      Comfort working under pressure in a fast-paced, but friendly and welcoming, environment

Job Type: Full-time on location or remote hybrid (if remote, there will be an expectation of regular visits to the main office for planning, team-building, and training)

Pay: $60,000 to $100,000 per year base, depending on experience, plus commission

Schedule: Monday to Friday, with occasional weekends for trade shows

Benefits:

·      401(k)

·      Health insurance

·      Dental insurance

·      Vision insurance

·      Paid vacation and PTO

·      Long- and short-term disability

·      Life insurance

·      Company computer provided

·      Travel reimbursement