Description

Description About the Company:

BRAVAS is the #1 traditional custom integrator nationwide, installing and servicing high-end home automation solutions for predominantly residential customers. Focused on the luxury market, BRAVAS completes more than 3,400 residential and commercial projects across the U.S. every year. Working with homeowners, designers, architects, and builders, BRAVAS creates state-of-the-art smart home technology solutions that include everything from lighting, shades, and A/V to networking, security systems, power management, and more.

Job Summary

The Security Technician is responsible for installing and servicing security systems at customer job sites. Those in this role also activate systems for security monitoring and ensure client satisfaction. The ability to trouble shoot all aspects of security and surveillance systems is a must.

Duties And Responsibilities

• Process incoming service request and determine urgency
• Customize systems for connectivity
• Be able to follow different city/state requirements for alarms and security plans
• Remote access customer systems and repair network-based solutions
• Set up remote monitoring systems and enroll customers in service or monitoring plans
• Work with the Service Manager and others to track and eliminate reoccurring issues
• Honestly and accurately coordinate with Tech Support provided by manufacturers
• Coordinate advanced replacements
• Work with small projects on upsell and replacements sales
• Determine & collect any billable labor & materials as applicable
• Coordinate with buyers to ensure accurate procurement of parts required as needed
• Accurately set completion deadlines and expectations for clients
• Set up, configure, program, and troubleshoot networks, control systems, cameras and NVRs
• Review, react, & update daily work orders in job management software
• Accurate time clock entries and job costing
• Make decisions and be held accountable to Time and Materials
• Client training and customer service.
• On call rotation maybe required
• Local travel to job sites required
• Provide training or communication to disseminate pertinent information as required
• Fiscal responsibility for all assets assigned and property within Technician’s care
• Customer service, including the ability to work with high profile and high demand customers
• Guardianship and preservation of client confidentiality and network/home security
• Adherence to state and federal laws, including adherence to traffic laws
  
  

Qualifications

• High school diploma or equivalent
• Experience with security and surveillance systems required
• Excellent communication skills and the ability to work effectively in a team environment
• Basic computer skills with the ability to become competent in in-house job management software
• Valid driver’s license, clean driving record, and pass a criminal background check
• Security license or experience preferred
  
  

Physical Requirements:

• Prolonged periods of standing, stooping, or bending may be required
• Must be able to lift and carry up to 60 pounds
• Ability to work in tight spaces and at ladder height
• Ability to work in varying environmental conditions, including exposure to hot and cold temperatures
  
  

Additional Information

• BRAVAS offers competitive salaries, bonuses, medical/dental/vision insurance, prescription drug coverage, health savings account, flexible spending accounts, 401(k) plan, PTO and holiday pay.
  
  

A job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All candidate information will be kept confidential according to EEO guidelines.