Job Title: Technical Security Engineer
Working as part of a team of engineers, you will primarily be responsible for the delivery and in-life support of cybersecurity services to clients. The role includes the monitoring and maintenance of both client-based cybersecurity services and back-end infrastructure. All work will be logged and tracked using our IT Service management platform (Ivanti) to ensure that SLA’s and KPI’s can be tracked.
Responsibilities:
• Work with clients to deploy Cybersecurity services including (but not limited to):
o Sentinel One EDR
o FortiEDR
o FortiSIEM
o FortiSOAR
o Qualys (Network scanners and Cloud Agents)
o Mimecast
o Microsoft Sentinel, Azure & Entra
o CybSafe training platform
• Monitor the health of cybersecurity infrastructure (both client based and internal) and investigate alerts as required (note that security alerts will be handled by the SOC team)
• Respond to client support queries to provide effective and efficient resolution of in-life issues
• Identify potential service issues and address proactively, working with clients and colleagues to ensure continuity of service
• Use the ITSM platform (Ivanti) to track the deployment of services, incidents, problems and changes.
• Manage your workload efficiently to ensure deadlines are met and project plans are adhered to
• Communicate with clients over telephone, IM and email in a professional and courteous manner at all times.
• Follow existing documented process for the rollout of services, updating where required to a high standard.
• Assist in the development, handover and documentation of new services and the transition into live operation by the SOC team
Skills/Must have:
• Practical IT support experience, covering desktop, server and networking skills
• Customer service experience e.g. 1st/2nd level support on a Technical Service Desk.
• Ability to self-manage workload to ensure that deadlines are met
• Understanding of Cybersecurity issues: latest developments, risks and research solutions.
• Customer-service oriented with a problem-solving attitude.
• Good written and verbal communications skills able to give instructions to a non-technical audience.
• Strong team player with desire to share knowledge.
Benefits:
Certification sponsorship
Professional development plan
Salary:
£30,000