Company Overview: Econic Partners is a premier economic consulting firm specializing in competition economics, regulatory analysis, and strategic advisory services. Our team of experts provides data-driven insights to law firms, corporations, and government agencies.  

Job Overview: The IT Support Engineer will be responsible for providing onsite technical support to the Econic office located in Brussels as well as helping to support our global operations. This role involves troubleshooting hardware and software issues, systems administration, and supporting end-users.  

The position requires occasional travel (approximately once a month) to other countries within and possibly outside the EU to support our international offices and clients. 

Key Responsibilities: 

• Technical Support: Provide first and second-level support to end-users for hardware, software, and network-related issues. 
• Troubleshooting: Diagnose and resolve technical problems, including desktop, laptop, network, printer, software, and mobile device issues. 
• System Administration: Manage user accounts, permissions, and access rights in various systems. 
• Software Management: Install, configure, and update software applications and operating systems. 
• Documentation: Maintain accurate records of IT assets, support requests, and resolutions. 
• Practitioner Support: Assist billable staff with client-related issues and provide excellent levels of service in all areas. 
• Training: Conduct training sessions such as onboarding new staff. 
• Frequent Travel: Provide on-site support to international offices as needed. 

Qualifications: 

• Education: Bachelor’s degree in Information Technology, Computer Science or proven IT experience and certifications. 
• Experience: Minimum of 3 years of experience in IT support or a similar role. 
• Technical Skills: Proficiency in Windows, Microsoft Office Suite, and network technologies.  Experience with Microsoft InTune, Entra, Active Directory, and Exchange highly desirable. 

Certifications: Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus but not required. 

Languages: Fluency in English is required.