ABOUT FXi

We believe that responsible technology in the hands of passionate, expert people can lead to innovation for a better world. Certified across Microsoft Azure, AWS, Google Cloud and ServiceNow, FX Innovation provides end-to-end cloud and workflow automation professional and managed services and consulting services.

Founded in 2002, FX Innovation invests in people, technology, education and sustainability to help our customers achieve their business and competitive goals.

FX Innovation is an independently operated company of Bell Canada Business Markets.

THE TEAM

The ESM team, a partner of Bell Canada and ServiceNow, provides quality services and drives innovation. Recognized by Gartner and currently an Elite ServiceNow partner, our team invests in specialized talent to improve service management.

RESPONSIBILITIES

• Ensure a clear understanding of project scope and strategy, proactively identifying possible issues or constraints as per technical requirements.
• Participate in story grooming exercises with project colleagues to obtain a clear understanding of customer requirements as detailed in each story. Collaborate with BPC to proactively address areas that are unclear or need to be adjusted.
• Document technical solution within each story, considering acceptance criteria, as well as the overall customer requirement.
• Establish estimates for time and effort of development based on the complexity of the technical solution within each story, to effectively plan development activities and deliverables within each sprint.
• Implement development, configuration, and write maintainable code while respecting best practices, ensuring development fulfills all user requirements.
• Complete unit testing, to ensure the development functions as expected as detailed within the description, acceptance criteria, solution and comments story.
• Perform peer review, correct development, configuration or codes accordingly.
• Deploy the update sets and/or publish/install applications from the application repository.
• Collaborate with QA to manage defects, sufficiently documenting the resolution.

REQUIREMENTS

• Experience in ServiceNow implementation (not just evolution and maintenance).
• Strong debugging and troubleshooting skills.
• Experience in JavaScript programming.
• Development experience with ServiceNow portals.
• Knowledge of ServiceNow's basic platform functionalities SecOps (3 years of experience)
• Passion for designing and implementing reliable technological solutions.
• Commitment to knowledge transfer and teamwork.
• Sense of collaboration, flexibility, adaptability, and problem-solving orientation.

NICE TO HAVE

• ServiceNow certifications (CSA, CAD, CIS, MC).
• ITIL certification.

SOME OF THE PERKS OF WORKING AT FXi

Remote done right: FXi has made the decision to give its employees the choice to work from home or remotely.

Career Opportunities and Training Access: Continuous development initiatives are within everyone’s reach. Your opportunities for advancement match your ambitions.

Strength of its Technological Partner Ecosystem: FXi is the largest Canadian player to have formal certifications and partnerships with Microsoft Azure, AWS, Google Cloud, and ServiceNow.

And of course, all the things you'd expect, such as competitive salaries, a full range of benefits such as a group insurance plan tailored to your needs, a financial package for your health, wellness and RRSP account, a telemedicine service and more.

Accessibility Statement

We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at FX Innovation please email our Human Resources Team at [email protected]