Job Title: 2nd Line Support Engineer

Location: Bristol (hybrid)

Salary: £28,000 - £35,000

This is an exciting opportunity to join a forward-thinking, people-first business that truly values innovation, collaboration, and personal growth. You will be responsible for providing technical support, troubleshooting, and customer service to clients.

The Role:

• Engage with customers via multiple channels (including phone, email, chat and service portal)
• Develop a good understanding of our client base whilst building and maintaining good client relationships
• Providing technical support, troubleshooting, and customer service to clients.
• Configure equipment (laptops, desktops, mobiles) and install new software when required.

The Candidate:

• Windows 10 & 11, Microsoft Exchange Online, Active Directory, desktop/laptop hardware, VPN technologies, M365 stack, Azure
• Strong analytical skills
• Good working knowledge of tech, hardware, and software
• Proactive and driven professional who enjoys working in a collaborative team

The Package:

• Basic salary: up to £35,000
• Hybrid working - 3 days onsite
• Comprehensive, tailored training with opportunities for paid certifications
• Life insurance

Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.