You will be joining our Customer Care Team to add your expertise + skills to the delivery of customer excellence.

You Role

You will focus on developing + diversifying business in line with financial + volume targets. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.

You Responsibilities

• To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals.
• To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business Development teams, including pricing decisions.
• To monitor competition by gathering current marketplace information on pricing + products.
• To report customer feedback to the CCL team, supporting resolutions as required.
• To align with CCL colleagues when onboarding new customers.
• To maintain + update the most relevant customer information in internal systems.
• To regularly review customer portfolios with the CCL Managers + team.
• To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL.

Your Skills and Experiences

• Your strong focus on customer + stakeholder relationships along with your strong time management will be key to your success.
• You have been selected for this role because of your knowledge across our operations + because you possess the key attributes we are looking for.

Good Reasons to Join

We are looking for individuals who have demonstrated skills in consultative selling in the supply chain solutions. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne+Nagel is the best place for a successful professional career, start a conversation with us and click apply today!