It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Detroit, MI location is looking for a new Operational Care Manager to join our Sea Logistics team. How you create impact Reporting to the National Sea Logistics Manager you will Represent K+N in the local community that embraces both internal & external Sea Logistics Customer's. The Sea Logistics Operational Care Manager is responsible for implementing and managing the Operational Care strategy on a local level as well as continuously optimizing the level of service to provide customer excellence. In addition, the Individual will be responsible for managing the Operational Care Team. * Provide leadership, direction and monitor the Performance of the local Operational Care team * Oversee staffing and selection decisions, allocate resources and manages project assignments, as necessary * Close cooperation with Branch & Area management as well as Sea Logistics Customer Care team (CCL) for an enhanced customer experience * Profit Maximization - avoid additional costs & expenses due to internal service failure * Financial Excellence & Development * Pro-actively participate in customer visits / meetings as needed and in conjunction with local/Area sales personnel * Manage Customer retention & focus on prospecting for new Business * Stay up to date with Market Knowledge & provide continuous updates to the Team * Business Development & Strategy setting to increase Market share What we would like you to bring * 5 years' Sea Logistics experience * 2+ years; People Leadership Experience * Financial acumen & analytical skills * Travel required for business purposes What's in it for you There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1 Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.