Overview

Position Overview

The SDP Intake Coordinator is responsible for providing a high level of customer service to new participants and their circle of support (Independent Facilitators, Regional Center staff and family) from the initial referral until their successful transition into the Self Determination Program.

Essential Job Functions

Adhere to Aveanna Core Values

Schedule consultations for each referral upon receipt of Spending Plan.

Assess each Spending Plan document and communicate with participant and their circle of support any limitations/issues we may encounter.

Project potential start dates and maintain clear communication with participants and their circle of support.

Collect and maintain all supporting documents such as vendor enrollment forms, MOUs, Acknowledgment Forms, and Spending Plans until transition date

Collaborate with Enrollment and Authorization teams to ensure smooth transitions and maintain projected start dates.

Comprehension of service codes and service regulations.

Maintain accurate notes in AveannaCare.

Support the Aveanna mission and culture by demonstrating our core values; compassion, team integrity, accountability, trust, innovation compliance and fun.

Assist with general office correspondence and answer all direct correspondence

Answer and transfer calls on multi-line phone system.

Lead presentations on Aveanna’s Intake process.

Perform other duties as assigned or needed

Requirements

Care about the developmentally disabled population

Some college or bachelor’s degree is strongly preferred

Minimum of one year of customer service experience within the last four years

Excellent interpersonal skills; self-driven, motivated and results oriented

Intermediate computer skills using Microsoft Windows, Word, Excel and ability to learn Aveanna’s proprietary software

Ability to successfully handle multiple tasks simultaneously; strong organizational skills

Thrive in a fast-paced environment

Bilingual in Spanish, Vietnamese, or Chinese preferred

Public Speaking

Physical Demands

Must be able to speak, write, read and understand English

Occasional lifting, carrying, pushing and pulling of 25 pounds

Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting

Environment

Performs duties in an office environment during agency operating hours

Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Vaccination Requirements

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

Join Aveanna Support Services and make a real difference for families.

We provide exceptional community-based services to over 20,000 Intellectually and Developmentally Disabled clients nationwide. If you're passionate about helping others and want to be part of a growing company with a supportive team environment, this is the place for you.

Experience In The Areas Listed Below Are Welcomed

• Customer service
• Retail
• Healthcare
• Caregiving
• Restaurant industry
• Data entry
  
  

At Aveanna, we celebrate diversity and offer competitive pay and benefits. With opportunities for career growth and advancement, we invite you to apply today and discover a fulfilling career with us.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Aveanna does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with Aveanna.