Founded in April 2015, Pico is a leading VR company with independent innovation and R&D capabilities, focusing on VR all-in-one technology. Pico is committed to offering immersive and interactive VR experiences to our customers, including providing tailor-made solutions for our enterprise clients in the fields of education and healthcare. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact for ourselves, our company, and the users we serve. Join us. About Team About team: As a world-renowned VR/AR brand with independent innovation and R&D capabilities, Pico has been at the forefront of the consumer electronic market. We have teams in Northern America, Europe, Japan and South Korea. We are looking for a creative SDK Support Engineer to join us to build our AR/VR team, to develop and lead new optical module development for Pico products. Responsibilities * Work with multiple teams within the organization including sales, TPM, and SDK teams to ensure key deliverables of PICO B2B projects are met. * Take ownership of SDK-related questions and issues, including troubleshooting, verification of root cause, reproducibility of the issue, reporting of the issue with engineering if necessary, and issue resolution * Collect various B2B customer requirements and collate results to share with the Product teams * Develop strong cross-functional relationships with B2B customers, in order to implement optimal integrity solutions * Maintain and update open-source demo libraries on GitHub and other platforms. * Create and maintain comprehensive technical documentation, including user guides, manuals, FAQs, and process workflows, to support both internal teams and B2B customers. * Provide comprehensive product support and demos for events and Workshops