Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Facilitate the operations of an Agile framework with 1-3 teams while embracing the principles of the framework and the Agile mindset. Help teams reach their highest performance level in the execution of workstreams. Responsibilities * Planning, scheduling, and facilitating Agile events. Fostering an environment of self-organization, high visibility, ownership, and continuous improvement with the team * Coaching the Agile team into an understanding of the values, artifacts, and objectives of the operating framework with a lean mindset * Working with the product owner/service request manager and stakeholders to ensure value is always being generated by the team's work. * Becoming a champion of removing blockers and impediments to the teams progress, while facilitating the reduction of decision latency with clear and constant communication and attention. Helping the team to capture and aggregate data useful to the team's development, as well as providing management information that will inform strategic decisions. Skills Descriptors Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders. Level Extensive Experience: * Builds relationships with internal stakeholders to obtain information related to various functions of the business. * Compares how certain functions of the business perform better at different stages of the business cycle. * Consults with investors about how well the business is expected to perform. * Develops business analysis best practices, procedures and standard company guidelines. * Provides a solution method to find the nature and extent of technology and process changes that should be made. * Supervises new team members in business analysis methodology innovation and advanced techniques application. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Extensive Experience: * Differentiates assumptions, perspectives, and historical frameworks. * Evaluates past decisions for insights to improve decision-making process. * Assesses and validates decision options and points and predicts their potential impact. * Advises others in analyzing and synthesizing relevant data and assessing alternatives. * Uses effective decision-making approaches such as consultative, command, or consensus. * Ensures that assumptions and received wisdom are objectively analyzed in decisions. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Extensive Experience: * Reviews others' writing or presentations and provides feedback and coaching. * Adapts documents and presentations for the intended audience. * Demonstrates both empathy and assertiveness when communicating a need or defending a position. * Communicates well downward, upward, and outward. * Employs appropriate methods of persuasion when soliciting agreement. * Maintains focus on the topic at hand. Software Change Request Management: Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff. Level Extensive Experience: * Describes methods for estimating costs for request fulfillment. * Defines responses for non-standard or unsupported change requests. * Contributes to the design and development of request process flow and templates. * Clarifies description, components affected, need, cost estimate, risk, resources, status. * Manages all aspects of the change request process. * Researches new tools and techniques for monitoring product efficacy. Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced fee-based software products. Level Working Knowledge: * Identifies considerations for product integration with multiple platforms and systems. * Works with development or delivery of a software package or component. * Describes phases, activities, deliverables and processes for a specific methodology. * Works with structured documents for developing features, functions, plans and schedules. * Describes software design practices, technologies, and considerations. Software Problem Management: Knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products. Level Working Knowledge: * Documents resolution progress and provides feedback to customers. * Describes issues and consideration for resolving problems involving other products or vendors. * Works with tracking and resolving common types of problems for a product or product group. * Describes actions, tools, and procedures for problem reporting, solving, and resolution. * Cites examples of unusual problems; follows proper notifications and escalation procedures. Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision. Level Extensive Experience: * Participates in enhancing the sales process and expanding sales opportunities. * Collects, documents, and maintains product functional requirements; makes recommendations. * Supports and participates in major installations and customizations. * Maintains and disseminates information on customer use and experiences. * Has knowledge of all advanced business features and functions of the product. * Relates experiences with unusual or non-traditional uses; assesses opportunities and challenges. User Acceptance Testing (UAT): Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users. Level Extensive Experience: * Compares and contrasts features and benefits of major acceptance testing frameworks. * Critiques user acceptance plans for appropriateness and completeness. * Develops approaches for acceptance testing following legal or contractual agreements. * Monitors end-users in defining the testing environment and acceptance criteria; explains the importance of being actively involved in test designs and other testing phases. * Applies user acceptance testing in typical software development scenarios. * Consults on test strategies, components, processes, plans and approaches during the user acceptance testing process. This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of "essential job functions" as that term is defined by the Americans with Disabilities Act. Summary Pay Range: $108,834.00 - $163,252.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. Benefits: Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. * Medical, dental, and vision benefits* * Paid time off plan (Vacation, Holidays, Volunteer, etc.)* * 401(k) savings plans* * Health Savings Account (HSA)* * Flexible Spending Accounts (FSAs)* * Health Lifestyle Programs* * Employee Assistance Program* * Voluntary Benefits and Employee Discounts* * Career Development* * Incentive bonus* * Disability benefits * Life Insurance * Parental leave * Adoption benefits * Tuition Reimbursement * These benefits also apply to part-time employees Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers. Posting Dates: May 2, 2025 - May 16, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Not ready to apply? Join our Talent Community.