This position is for supporting Fusion Supply Chain Applications (Inventory, Product Development, and Product Information Management) which requires a mix of functional product knowledge and technical software skills to trouble shoot and resolve an issue. Job Responsibilities: * Research, resolve and respond to complex issues across the Application product lines and product boundaries in accordance with current standards. * Demonstrate strong follow-through and consistently keep commitments to customers and partners. * Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service. * Take ownership and responsibility for priority customer cases where and when required. * Review urgent and critical incidents for quality. * Queue reviews with engineers to ensure quality and efficiency of support. * Report high visibility cases, escalations, customer trends to management. * Act as information resource to the management team. * Contribute to an environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer cases as quickly and effectively as possible. * Participate in projects that enhance the quality or efficiency of support. * Participate in system and release testing, as needed. * Act as a role model and mentor for other engineers. * Work with Oracle Development/Support Development for product-related issues. * Demonstrate core competencies (employ sound business judgment, creative and innovative ways to solve problems, strong work ethic, and do whatever it takes to get the job done). Career Level - IC3 As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one. Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. * Which includes being a United States Affirmative Action Employer