Job Type

Full-time

Description

Big Brothers Big Sisters Independence (BBBSI) is seeking a Program Manager to lead POWER Up—our in-school mentoring model based at Benjamin Franklin Elementary. This position is responsible for supervising and coaching a team of Lead Mentors, each supporting up to 50 middle school students through one-on-one and group mentoring. The Manager will oversee day-to-day operations to ensure high-quality delivery, with a focus on fostering the positive development and success of participating youth.

Key Responsibilities

• Leadership & Management:
• Supervise on-site mentoring, ensuring compliance with BBBSI and school policies.
• Coach Lead Mentors through observations, 1:1 meeting, and planning sessions.
• Facilitate training and communication among BBBSI, school staff, and partners.
• Program Coordination:
• Manage youth enrollment and match assignments.
• Oversee program logistics and scheduling of mentoring sessions.
• Ensure implementation fidelity and provide exceptional customer service.
• Progress Monitoring & Support:
• Review dashboards, reports and survey results to drive continuous improvement
• Oversee Parent/Guardian Match Support Contacts and complete Big and Little Match Support Contacts
• Engage informally with youth and engage in ongoing continuous improvement based on data and observations.
• Complete youth application, enrollment and survey data
• Partnership Engagement:
• Build and maintain relationships with school leadership, staff, and partners.
• Participate in monthly check-ins with school leadership to gather and apply feedback.
• Help facilitate regular site visits in a manner that respects our Littles and meets Stakeholder needs
  

Requirements

High School Diploma with a minimum of 6 years relevant work experience in related fields, such as social work, counseling, social services, child development, or education. Previous experience working in school classrooms or other coaching situations is strongly preferred. Associate’s or Bachelor’s degree in a related field preferred.

Skills and Professional Requirements:

• Minimum 2+ years functional experience in a human service or teaching environment required, ideally in a Middle School
• Minimum 3+ years management/supervisory experience required
• Passion for youth development and a commitment to BBBSI mission, vision and values
• Shared lived experience with Littles is ideal
• Education experience (e.g., paraprofessional, coaching), preferably in Middle Schools
• Bilingual skills, particularly Spanish and Haitian Creole strongly preferred.
• Demonstrated ability to work with and motivate a wide variety of diverse groups, with a preference for candidates with lived experience in racially, ethnically, and socio-economically diverse urban and/or recent immigrant communities.
• Attentive and active listening skills, organization, flexible thinking, attention to detail, ability to function well in a fast-paced environment and works well on a team
• Strong understanding of child development and family dynamics
• Ability to effectively interview, assess, and manage cases
• Ability to build and foster positive, productive, collaborative relationships with school staff, Lead Mentor, families, and Littles based on positive youth development and volunteer satisfaction
• Ability to effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising, and/or negotiating
• Knowledge of mentorship best practices and experience facilitating groups
• Strong group facilitation and public speaking skills, specifically working with youth
• Ability to work autonomously with drive, enthusiasm, and flexibility to go along with a willingness to work as needed to accomplish job requirements
• Proficiency in Microsoft Office and CRM/Case Management packages required (Salesforce preferred)
• Flexible to accommodate job responsibilities (including ability to work evenings/weekends as required)
  
  

Work Environment: This position will be based out of an assigned school in the Philadelphia School District. Attendance at the BBBSI headquarters will be required when school is not in session and as needed. Regular hours will be Monday through Friday, aligning with the school hours.