My Guardian is an Aged Care and NDIS service provider that is dedicated to delivering the most compassionate and loving home care. We're growing every day and there's never been a better time to join our team.

We are seeking a talented and creative Scheduling / Service Manager to join our dynamic Operations team.

The role will be full time, on site at our Head Office.

Key responsibilities include:

• Supervise, lead, mentor and train Service Coordinators to achieve continued professional and skill development
• Ensure staff are appropriately trained and qualified for the services they are allocated to
• Manage and execute the rostering and scheduling of staff to ensure all shifts have been allocated to the required standard
• Develop and maintain relationships with clients and promote a strong customer focused culture
• Ensure client funding is utilised appropriately, avoiding under or over-expenditure
• Respond to client complaints and implement plan of action for continuous improvement
• Assist the Head of Operations in delegating and assigning bookings emails
• Oversee tasks and emails of direct reports, ensuring deadlines are met
• Lead by example, ensuring customer service, phone etiquette and rostering is always maintained at a high standard
• Coach and train team on mistakes that have been made to ensure mistakes are eliminated where possible
• Monitor rostering and scheduling standards and ensure best practice is maintained
• General office administration duties
• Ad-hoc tasks as required

The successful applicant will have:

• Rostering experience is essential
• Experience in the aged care/disability sector is highly desirable
• Excellent communication skills, both written and verbal
• Ability to work in a fast-paced environment and meet deadlines
• Excellent computer skills
• Strong attention to detail