1. Consistent, positive and service oriented verbal skills utilizing established scripting for the making and receiving of all calls, with the ability to maintain a 90% answered call rate.
2. Creates and maintains an environment that is welcoming and shows empathetic authority every time a patient communicates via telephone, email or social media. Ensures that patients never leave without agreement on the next step.
3. Proven ability to maintain conversion rates with the skills to schedule treatment appointments that lead to new patient starts. Has the ability to reassure and overcome concerns/objections with knowledgeable responses that reassure potential patients.
4. Consistent follow up and accurate scheduling of current and pending patients on a daily, weekly, monthly and quarterly basis.
5. Accurate record keeping for chart entries, ensuring the patients concerns are addressed.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.