Provide operational support for the SAP system based on SAP best practices aligned to the Capgemini delivery standards to meet the client's expectations.
Provide Application Management Services in SAP, like Incident/problem/change request management.
Analyse and triage incidents with an appropriate sense of urgency, focus on restoration of service, followed by root cause analysis to prevent recurrence.
Create, own, and execute change requests relating to SAP systems as per the agreed client process.
Execute service requests based on the Service Catalogue or an ad-hoc basis.
Provide reports to the account management team and engage with client stakeholders regularly.
Provide subject-matter expertise, best practices, technical approaches, and strategic recommendations.
Exhibit leadership to ensure optimal function and enhancement of SAP systems, and keep up to date on the latest SAP industry solutions and trends.
Engage in requirements gathering and development of use cases.
Support architecture, process, and governance development.
Translate architecture specifications to low-level component design and identify customizations for implementation.
Communicate with clients and partners on aspects of both the product and implementation at the technical and/or functional level, appropriate for the situation.
Provide troubleshooting services as a part of the project or post-production support activities.
Perform out-of-the-box configuration and implement necessary customization as needed.
Participate in capacity planning and HW specification recommendation efforts.
Ensure requirements are gathered, processes defined, and use cases are documented.
Participate in deployment activities, configurations, custom rule development, development, and third-party system integration with the client’s post-implementation for user testing, debugging, support, and maintenance.
Resolve any issues highlighted during System Integration Testing and User Acceptance Testing.
Resolve day-to-day technical & functional issues.
Help develop technical documents detailing the products, environment, and process of identity systems and functions.
Drive continuous improvement processes and implement automation initiatives.
A hybrid working model with 2/3 days of work from the office.
5-8 years of experience with SAP HR Payroll-related issues, developing process maps, completing configuration, creating technical development specs, performing application testing, gathering business requirements, and handling change management activities in support of SAP HR Payroll processes.
Demonstrated ability to work independently.
Experience working in and/or leading multi-disciplinary work teams/groups.
Experience with SAP Time Evaluation functionality preferred.
General knowledge of functionality, tools, and methods used within the HR Payroll Module.
General knowledge of core functionality within the SAP HCM Module, as well as cross-module awareness within the SAP ERP Application.
Working knowledge of the customer's business processes in payroll.
Awareness of consistent user experience with other SAP transactions.
Experience with SAP tools (e.g., LSMW, workflow, portal).
Technical Knowledge (strongly preferred): Working knowledge of configuration for the SAP Payroll Module and its integration points with all other SAP modules, as well as ESS and MSS.