Who we are: The Gill Corporation is one of the world's largest manufacturers of honeycomb, high performance floor panels, cargo compartment liners and original equipment for passenger and freighter aircraft. The company also excels in many other types of reinforced plastics including interior sandwich panels for creating structures such as aircraft galleys and bulkheads, honeycomb core and related products. Summary: To coordinate and execute cross module help desk support, business process modeling and enhancement, user training and participate in project implementation to support business growth Essential Duties and Responsibilities include the following. Other duties may be assigned. Project Implementation Coordinate the activities of system implementation to meet major milestones and the overall project timeline Communicate with the key user to gather the requirement for the business process flow, and translate them into system requirements Configure the system according to business requirement / scenarios Prepare functional specifications and authorization matrix. Maintain close communication with technical team and user to resolve any design issue. Assist user to identify the business scenario for system testing. Document testing scenarios, guide and work with users to identify and resolve issues arisen during system test Coordinate cut over activities during system implementation Coordinate and conduct training to key user Helpdesk Support Troubleshoot application issues raised from users. Establish priority and develop solution. Document and analysis the support ticket in responsible area. Develop plan for business improvement. Business Process Modeling and Enhancement Propose process and system flow that can streamline the business process and improve efficiency. Develop deep business process understanding in responsible area, be able to provide I.T solution to fit businesss need. Improve and enhance the quality of the data in the system. Enable better decision making based on the analytic of data. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications and Education (Required) 4 to 5 years of experience in SAP as an analyst in FICO modules. 2 to 3 years of experience of working in manufacturing industry Experience with at least 1 full cycle of project implementation Understand business need and identify solutions. Able to demonstrate an understanding of how SAP solution meet customer requirement. Team player with positive and pro-active attitude. Able to work under pressure and to accept new challenges Strong interpersonal and communication skill ITAR Requirement: This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). In order to comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A U.S. person according to their definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee, or asylee. The Gill Corporation is an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, religious creed, color, age, sex, gender identity, gender expression, genetic information, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. The Gill Corporation provides reasonable accommodationsto qualified individuals with disabilities in accordance with the Americans with Disability Act and applicable state and local law. If you require an accommodation in the application process, please notify the Human Resources Department