Job Title: SAP Director

I. Company description:

Architected Business Solutions (ABS) is a leading provider of technology consulting services, focusing on digital transformation of our customers’ businesses, implementing private or public SAP HANA Cloud solutions to drive innovation and build resilience.

We differentiate our services by our:

· Desire to achieve exceptional customer satisfaction (our average NPS score is a steady 92% for the last couple of years)

· Process-driven approach to solution implementation,

· Attention to organizational change management,

· Industry focus and expertise.

We are also pioneers when it comes to SAP related innovations, not only have we been the first SAP Certified Application Management & Hosting Services Partner in 2007 but also we signed and successfully delivered the first “Rise with SAP” Private Cloud deal in the CEE region in 2019.

ABS merged with TotalSoft and became part of Logo group in 2018.

II. Requirements:

We are seeking a dynamic and strategic SAP Director with a focus on growing our SAP business, especially on cloud. The ideal candidate will have extensive experience in SAP HANA technology and cloud solutions; manufacturing, construction, distribution and/or agriculture industries and a proven track record of driving business growth and maintaining high Net Promoter Scores (NPS) for existing customers.

III. Responsibilities:

Related to business development:

· Develop and execute strategies to drive the growth of our SAP cloud business, including identifying new market opportunities and expanding our offerings.

· Collaborate with sales and marketing teams to create compelling value propositions and go-to-market strategies for cloud solutions.

· Lead the development and implementation of sales strategies to acquire new cloud customers and expand our cloud footprint within existing accounts.

· Anticipate and effectively deal with market, customer or social trends that could enhance the organization’s opportunities or adversely impact business results.

Related to customer engagement:

· Own and maintain a deep understanding of customer needs and challenges, ensuring our solutions align with their business objectives.

· Develop and implement initiatives to enhance customer experience and satisfaction throughout the entire lifecycle, from onboarding to ongoing support.

· Monitor and analyze NPS scores and customer feedback, identifying areas for improvement and implementing action plans to address concerns.

· Ensure a holistic involvement in service delivery lifecycle: receive and manage demand from the customers; understand and confirm requirements; match requirements with SAP functionalities and best practices; allocate and prioritize workload across team; ensure delivery to expected quality and timescales.

· Lead ABS SAP team and other project team members in the delivery of projects which require end-to-end process and technical expertise, as well as SAP best practices knowledge.

· Ensure project deadlines and schedules are met; ensure project team members prioritize multiple tasks effectively and understand the components of running a fiscally successful project.

· Coach/Advise project team members on project management best practices and consistent application of project standards.

Related to team:

· Lead career development and succession management efforts to ensure retention, motivation and engagement of current and future ABS SAP team members, coach and mentor their professional and technical development to drive individual and team success.

· Participate to recruitment process and grow the team.

· Perform resource planning, developing the team’s skill matrix; optimizing the team’s work load and improving the team's efficiency and effectiveness.

· Provide an environment that allows and perpetuates empowerment by pushing decision making responsibility down to the lowest level within practical qualifications.

· Create and implement engagement and performance action plans. Establish clear goals and performance metrics for the team, regularly tracking progress and providing feedback to ensure alignment with business objectives.

· Monitor and evaluate the performance of the team.

· Create an environment oriented to trust, open communication, creative thinking & cohesive team effort.

· Foster a culture of innovation, collaboration, problem solving and continuous improvement within the team.

Related to business partners and administrative matters:

· Manage the partner relationship with SAP, achieving/fulfilling specific requirements (KPI’s, business plan, necessary authorizations, compliance requirements, usage of SAP presales / sales and project implementation procedures and methodologies, etc.).

· Stay current and up to date with SAP’s product and service offerings.

· Prepare for and assure compliance with company and group procedures and methodologies.

· Partner with other company and group departments to identify and maximize opportunities to use information and technology to improve product, service and/or business processes; continuously looking for improvement opportunities.

· Ensure output delivery from Third Party Suppliers to agreed timescales and as per service level agreements.

· Take full P&L responsibility: prepare/revise annual, quarterly and monthly budgets, using pipeline, resource planning, staffing needs and other revenue/cost estimations as input and actively controlling expenditures.

· Work closely with executive leadership to provide regular updates on cloud business performance, customer satisfaction metrics, and strategic initiatives.

The above statements are intended to describe the general nature of work performed by those in this job. It is not an exhaustive list of all duties, and other duties may be assigned.

IV. Qualifications:

· Bachelor's degree in Business Administration, Computer Science, or related field; MBA or advanced degree preferred.

· 10+ years of experience in SAP solutions, with a focus on cloud technologies, implementation and business development.

· Proven track record of successfully driving business growth and expanding cloud offerings within a competitive market.

· Strong understanding of customer experience principles and methodologies, with a demonstrated ability to maintain high NPS scores.

· Excellent leadership skills with the ability to inspire and motivate cross-functional teams.

· Exceptional communication and interpersonal skills, with the ability to effectively engage with customers, internal stakeholders, and executive leadership.

· Ability to analyze and interpret financial statements, including balance sheets, income statements, and cash flow statements and strong understanding of financial metrics, ratios, and key performance indicators (KPIs).

· Proven track record of managing P&L statements effectively, including identifying areas for improvement, implementing cost-saving measures, and optimizing revenue streams to achieve profitability goals.

· Ability to develop accurate financial forecasts and budgets based on thorough analysis and understanding of market trends, business dynamics, and operational requirements.

· Trusted advisor – ability to establish strong relationships based on knowledge of customer and partner requirements and commitment to value.

V. Desirable

· Knowledge of ITIL® principles and methodologies.

· Experience delivering solutions using both package and custom development solutions.

· Will-do, can-do attitude.

· Willingness to travel.