BA/BS degree in IT, Business, Computer Science or Engineering – or equivalent work experience.
10+ years of relevant Salesforce experience with strong technical and functional expertise in Service Cloud, Field Service, Sales Cloud, Salesforce Platform.
Demonstrate proficiency in multiple newer Salesforce technologies like Einstein Analytics, Lightning Web Components, etc.
Strong expertise in Lightning/Communities, APEX java class / coding, custom coding, Process Builder, Triggers, Visualforce, Workflows, CSS, HTML, Templates and Web Services.
Ability to manage multiple stakeholders and influence the decision-making process.
Experience with business process definition, best practices, and reengineering
Excellent comprehension of Salesforce development documentation and coding standards.
Experience designing or building Salesforce integrations with 3rd party applications
Understanding of key concepts of user centered design and design thinking
Strong communication skills, both written and oral.