Description

Our team is looking for a self-driven individual with a “get it done” mentality that has a passion

for helping organisations solve complex business and technology problems.

You will manage the design, build and delivery of intelligent and robust solutions for our clients.

You will be accountable for the overall successful execution of a project or support contract

from initiation through Go Live. You will lead functional and technical requirements sessions,

act as a liaison between clients and our internal development staff, architect and document

solutions, and develop interfaces between client side business and technology platforms and

other systems. This role is both client facing and team leading.

Requirements

• 4 to 6 years of experience with Salesforce implementations, defining business
  
  
  

requirements, business process management and client relationship management

Required

• 3 to 5 years of Salesforce-based Business Analysis experience including Sales Cloud,
  
  
  

Service Cloud, Communities, and Integrations.

• 5 to 7 year of project management experience in a professional services or similar
  
  
  

environment

• Demonstrate the ability to understand the operating styles of others as well as
  
  
  

team/client relationships, team dynamics, and adjust behaviour accordingly to succeed.

• Adept at managing client expectations, leading development teams, and maintaining
  
  
  

scope according to defined requirements.

• Demonstrated ability to plan, organise and execute all phases of a project lifecycle to
  
  
  

ensure successful delivery.

• Experience supporting the development of business opportunities and pre/post sales
  
  
  

processes.

• Proven track record of designing and optimising business processes and integrate
  
  
  

business processes across disparate systems

• Excellent client-facing written and verbal communication skills
• Direct experience with Salesforce administration, configuration and management
  
  
  

capabilities

• Ability to collaborate with client stakeholders to define requirements, goals, and set
  
  
  

expectations on tasks that you and your team will be responsible for.

• Expert level understanding of the Salesforce product suite, including Sales, Service,
  
  
  

Community, and Marketing Clouds Salesforce Core Certifications preferred in two or

more of these areas: Admin, Marketing Cloud, Sales Cloud, Service Cloud, Community

Cloud, Platform App Builder, Platform Developer I & II, Einstein Analytics, Tableau

• Additional certifications of value: Identity and Access Management Designer, Sharing
  
  
  

and Visibility Designer, Application Architect, Integration Architecture Designer, System

Architect, Technical Architect

• Expertise in Salesforce configuration, automations, process builder, and flow
• Experience leading design sessions with clients and documenting functional
  
  
  

specifications, and developing user stories

• Strong propensity for innovative thinking balanced with disciplined rigor and following
  
  
  

proven methodologies

• Knowledge of various stages of Software Development Life Cycle (SDLC) including
  
  
  

analysis, process definition, requirement engineering, architecture design,

development, enhancements, testing

• Experience defining detailed project scope and plans from business and technology
  
  
  

objectives

• Ability to work closely with senior IT and business leaders to ensure that delivery
  
  
  

expectations are developed, managed and met.

• Leading and directing all levels of project team members, including business and
  
  
  

technology resources.

• Experience with a software development methodology, such as Agile or Waterfall.
  
  
  

Job responsibilities

• Leverage the appropriate project delivery methodology (Agile/Waterfall) to manage
  
  
  

project teams consisting of business and technical resources.

• Oversee multiple client projects through all phases of the project lifecycle (sales,
  
  
  

planning, design, implementation, testing, deployment, and support)

• Manage, coordinate, and delegate work of project development teams
• Use your management and leadership capabilities to successfully execute project plans
  
  
  

across multiple projects, developing and managing project timelines and governance

plans, project schedules, design documents and success criteria, project milestones,

reporting and budgets.

• Identify strategic and tactical opportunities to drive client value across multiple projects.
• Identify and manage cross project interdependencies.
• Act as point of escalation for project issues.
• Proactively identify potential at risk deliverables and intervene with remediate activity
  
  
  

plans.

• Provide mentoring and coaching for project delivery team members.
• To support the interview and recruitment process for new team members ensuring fir to
  
  
  

Katzion culture, work practices and appropriate skill profiles.

• Take responsibility for the risk profile across all projects within remit.
• Support pre/post sale processes and associated activities.
• Drive the initiative/project estimation processes.
• Translate client functional business requirements into a well-architected client solution,
  
  
  

leveraging best practices and technology platform & products, and minimising the need

for custom development.

• Propose, design, and implement solutions/upgrades, enhancements to solve client
  
  
  

business needs

• Document client business requirements and ensure all have been satisfied through the
  
  
  

implementation

• Demonstrate solution functionality to business stakeholders as needed
• Design and lead the execution of test plans and end-user acceptance testing to ensure a
  
  
  

quality solution is delivered

• Present solution options to customer, evaluating the pros and cons of declarative
  
  
  

configuration against code and customisation

• Participate in declarative system configuration of Salesforce Sales Cloud, Service Cloud,
  
  
  

and Salesforce Platform for Application Development solutions when necessary

• Participate in training content development and Administrator and end-user training
  
  
  

delivery

• Conduct end user training for the solution and provide necessary implementation
  
  
  

documentation

• Meaningfully contribute to the continual improvement of the Katzion delivery operating
  
  
  

model.

• Work cross-functionally to determine the best resource utilisation plans to satisfy client
  
  
  

solution objectives.

• Work with clients to develop solution value propositions across multiple deliveries and
  
  
  

projects.

• Support engagement managers business development objectives by taking operational
  
  
  

level ownership for the development of repeat and new business opportunities with

client base.

• Build and maintain trusted advisor relationships with new and existing clients
• Collaborate with clients to analyse business requirements, design platform solutions,
  
  
  

and manage projects.

• Effectively manage all aspects of projects and client communications including customer
  
  
  

expectations, scope, timeline, resources, and budget through regular project status

meetings with customers utilising project burn reports and status reports.

• Facilitate interactive design sessions with business and technical stakeholders to
  
  
  

understand business processes and related functional and technical requirement detail.

• Ensure delivery per SOW, identifying deviations from requirements and assumptions
  
  
  

and raise change orders as needed.

• Identify additional effort and incremental scope items, perform impact analysis for
  
  
  

scope change requests, document changes to requirements, configuration, and data

mapping, and create and discuss a plan for additional effort with customer (Change

Request or Future Phase)

• Develop detailed implementation estimates and plans for all phases of the delivery
  
  
  

lifecycle, including development, testing, training, communication, deployment, and

post-production support

• Partner with our industry-leading team of Solutions Architects, Developers, and
  
  
  

Technical Architects to solve complex problems and deliver best practice

implementations and enhancements on the client business platforms.

• Assist in R&D capacity understanding the needs of the market and designing solutions to
  
  
  

meet those needs. Work with the developers to build those solutions to take to market

• Manage the delivery team through the entire project lifecycle and track and report team
  
  
  

progress against timelines and plans

• Provide technical and functional expertise to project teams
• Coach and mentor project managers and functional team members
• Interview candidates for consulting roles
• Follow and understand new Salesforce product and technical capabilities resulting from
  
  
  

product releases and acquisitions

• Participate in marketing events (e.g. sales meetings)
• Demonstrate thought leadership through publishing, public speaking and client
  
  
  

presentations

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.