Role Description

Manage end-to-end delivery and support of Salesforce projects from project initiation to delivery and support of deployed projects. Responsible for all aspects of project planning and delivery from defining project plan, budget, costs, resourcing, design, development and deployment of the project. Managing all customer interactions, status reporting and communications with customer and internal stakeholders.

Responsibilities

• Responsible for Project planning and delivery as per established standards and processes
• Manage and execute projects within the agreed budgets, costs and scheduled timelines
• Planning resources and staffing of resources for project execution
• Managing project deliverables in the onsite-offshore model confirming to high quality standards using standard project management methodologies i.e. Waterfall, Agile/DevOps
• Reporting on project progress and status, project KPIs and metrics as per quality norms.
• Responsible for managing cross-functional project team, managing team performance and appraisals
• Managing all Customer interactions, customer meetings, communications, status reporting on projects and responsible for customer satisfaction
• Deliver Projects confirming to Salesforce recommended best practices
• Contribute to building internal assets, re-usable assets and pre-packaged solutions
• Co-ordinate with Salesforce Partner team for required support from Salesforce
• Maintain deep functional and technical understanding of Salesforce products and solutions
• Collaborate with presales team for support on proposal preparations and effort estimations and for knowledge transfer during project initiation
  
  

Required Experience And Skills

• Highly motivated resource with excellent communications and presentation skills.
• Experience of presenting to senior leaders and C-level execs and working with customer IT Heads, business heads and Project managers
• Strong Leadership and Team Management skills. Managed team of 10-15 resources
• Strong Project management experience using Waterfall, Agile, DevOps framework. Good knowledge and experience of Salesforce DX
• Solid functional knowledge across Salesforce products and solutions
• Experience of delivering Salesforce solutions integrated with other enterprise solutions like ERP, HCM, Middleware, Data warehousing, BI/AI
• Total Experience of 10-12 years with 5 years Project Management experience on Salesforce
• Atleast 2 large end-to-end project implementations for enterprise customers
• Must have Salesforce Certification(s)
• Team player. Works collaboratively with sales, presales and delivery teams
  
  

Desired Skills And Experience

• Knowledge of other enterprise class solutions like ERP, HCM, Middleware, DW, BI/AI
• Experience of integrations with other Salesforce products e.g. Mulesoft, Heroku, Tableau, Mulesoft
• Experience of AppExchange product development and AppExchange guidelines
• Experience of working and engaging with customers in Europe, Middle East and India regions
• Knowledge and experience in Financial Services, Health, Government, Retail/CG industries preferred
• Highly aware of industry trends and latest developments on CRM solutions
  
  

Location: Hyderabad

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